Portuguese-Speaking CX Expert — Messaging App, Athens

Mercier Consultancy Group; España; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

13th/14th salary

Performance bonus

Training programs

Health insurance

Relocation package

Work with global team

Job summary

Mercier Consultancy Group is seeking Portuguese-speaking Customer Experts to join a messaging app team in Greece. You will deliver high-quality user support, navigate multiple channels, and help maintain a safe and engaging platform from Athens.

The role requires native Portuguese, strong English, and a willingness to relocate. You’ll work with an international team, benefit from a competitive salary, relocation assistance, and ongoing training in the Social Media sector.

Qualifications

• Native or fluent Portuguese (spoken and written) is mandatory.
• Professional proficiency in English to collaborate within our international team.
• Previous experience in social media, customer service, or digital communications is highly valued.
• Strong empathy, patience, and excellent written communication skills.
• Valid EU passport or a valid work permit for Greece.
• Commitment to relocating to Athens for this career-defining opportunity.

Responsibilities

• Provide high-quality support to users of a leading global messaging app within the Social Media sector.
• Manage daily inquiries through various digital channels, ensuring user satisfaction and platform safety.
• Monitor and analyze social media trends to improve user experience and engagement.
• Resolve technical and non-technical issues with efficiency and a professional, brand-aligned tone.
• Maintain comprehensive knowledge of the messaging platform’s features and updates.
• Collaborate with international teams to ensure seamless service delivery across different time zones.
• Contribute to the continuous improvement of customer support workflows and communication standards.

Skills

Portuguese language (native/fluent)

English language (professional)

Empathy

Written communication

Job description

Mercier Consultancy Group is seeking Portuguese-speaking Customer Experts to join a messaging app team in Greece. You will deliver high-quality user support, navigate multiple channels, and help maintain a safe and engaging platform from Athens.

The role requires native Portuguese, strong English, and a willingness to relocate. You’ll work with an international team, benefit from a competitive salary, relocation assistance, and ongoing training in the Social Media sector.