French-Speaking Cloud Workspace Support Specialist

Mercier Consultancy Group; España; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

13th and 14th salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking French-speaking Customer Experts to support cloud workspace environments from Athens, Greece. The role involves high-level technical support for cloud-based systems, troubleshooting complex IT issues, and delivering exceptional service to enterprise clients.

You will collaborate with global teams, document resolutions for the knowledge base, and participate in ongoing training as cloud technologies evolve.

Qualifications

• Fluent French (spoken and written) is mandatory.
• Proven track record in customer service or technical support.

Responsibilities

• Provide high-level technical support for cloud-based software environments to French-speaking enterprise clients.
• Troubleshoot complex IT infrastructure queries to ensure seamless digital workspace performance.
• Maintain understanding of cloud migration, storage, and collaboration tools.
• Deliver excellent customer service via phone, email, and chat.
• Collaborate with cross-functional IT teams to resolve escalated issues.
• Document resolutions for the knowledge base and participate in training.

Skills

French-speaking

Customer support

English proficiency

Job description

Mercier Consultancy Group is seeking French-speaking Customer Experts to support cloud workspace environments from Athens, Greece. The role involves high-level technical support for cloud-based systems, troubleshooting complex IT issues, and delivering exceptional service to enterprise clients.

You will collaborate with global teams, document resolutions for the knowledge base, and participate in ongoing training as cloud technologies evolve.