Spanish Speaking CX Expert - Messaging App & Relocation

Mercier Consultancy MD; Valencia; Vor Ort; EUR 20.000 - 31.000; Vollzeit

Benefits dieser Stelle

Competitive monthly salary

Fully paid training

Health Insurance

Fully paid relocation package

Monthly performance bonus

2 extra salaries per year (13th and 14

And much more

Zusammenfassung

Mercier Consultancy Group is hiring Spanish-speaking Customer Experts for a messaging app in Greece. The role involves providing premium support across chat, email, and social channels, while upholding brand voice and security standards.

Relocation is supported, with fully paid training and health insurance. Applicants should be fluent in Spanish with strong English, and have excellent communication skills.

Qualifikationen

• Native or fluent Spanish (spoken and written)
• Advanced English proficiency
• Strong communication and problem-solving skills
• Interest in social media industry and messaging technologies
• Experience in customer service is an asset but not mandatory

Aufgaben

• Provide high-quality support to users of a leading global messaging app via chat, email, and social channels
• Resolve technical and account-related inquiries
• Maintain brand voice across interactions in a social media context
• Ensure high customer satisfaction with efficient and empathetic solutions
• Stay updated on platform features and policy changes
• Collaborate with internal teams to identify trends and improve user experience
• Adhere to data privacy and security guidelines

Kenntnisse

Spanish (native)

English (advanced)

Communication skills

Problem solving

Customer service

Interest in social media

Jobbeschreibung

Mercier Consultancy Group is hiring Spanish-speaking Customer Experts for a messaging app in Greece. The role involves providing premium support across chat, email, and social channels, while upholding brand voice and security standards.

Relocation is supported, with fully paid training and health insurance. Applicants should be fluent in Spanish with strong English, and have excellent communication skills.