French-Speaking Customer Experience Specialist (Hybrid — Barcelona)

Quince; Barcelona; Hybrid; EUR 38,000 - 48,000; Full time

Benefits offered by this job

3-week paid training

Set schedule with guaranteed hours

Job summary

Quince is seeking a French-speaking Customer Experience Specialist based in Barcelona. This hybrid role requires delivering high-quality service across phone, chat, email, and social channels, guiding customers with empathy, and building trust daily.

You will explore clear career progression in specialization, leadership, and training while contributing to a premium e-commerce brand. Qualifications include bilingual French/English, at least 2 years in customer service, and a proven ability to

Qualifications

• Bilingual in French and English, able to service customers verbally and in writing.
• Minimum 2 years of customer service experience.
• Proven ability to build relationships and resolve issues remotely with clear communication.
• Dedicated, quiet workspace and reliable high-speed internet.

Responsibilities

• Own each customer interaction from start to finish with clarity, care, and confidence.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while maintaining a human touch.
• Share insights and recurring patterns to help improve the experience.
• Become a product expert to guide customers authentically.

Skills

Bilingual French-English

Customer service

Job description

Quince is seeking a French-speaking Customer Experience Specialist based in Barcelona. This hybrid role requires delivering high-quality service across phone, chat, email, and social channels, guiding customers with empathy, and building trust daily.

You will explore clear career progression in specialization, leadership, and training while contributing to a premium e-commerce brand. Qualifications include bilingual French/English, at least 2 years in customer service, and a proven ability to