Fraud Activity Agent (German)

David Kennedy Recruitment; Barcelona; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Attractive remuneration with capped sales bonuses

Private healthcare coverage

Relocation assistance

Fully paid training

Job summary

David Kennedy Recruitment is hiring a Fraud Activity Agent for a leading BPO company in Barcelona. The role demands fluency in German and proficiency in English, requiring strong analytical and problem-solving skills.

Responsibilities include investigating suspicious activities, reviewing documentation for risks, and maintaining accurate records. The position offers attractive remuneration, private healthcare, and relocation assistance.

Qualifications

• Fluent in German and proficient in English.
• Strong analytical, problem-solving, and critical thinking skills.
• Minimum 6 months experience in fraud prevention or risk management.

Responsibilities

• Investigate and verify suspicious activities using internal tools.
• Review customer-provided documentation for risks.
• Maintain detailed records of investigations.

Skills

Fluent in German (C1)

Proficiency in English (B2)

Analytical skills

Problem-solving skills

Interpersonal skills

Tools

Research tools

CRMs

Operating systems

Job description

David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a German speaking Fraud Activity Agent for their offices in Barcelona.

Position: Fraud Activity Agent

Location: Barcelona, Spain

Employment type: Full-time, on-site

Remuneration: Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES:

• Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes
• Review and validate customer-provided documentation to assess potential risks or fraudulent behavior
• Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards
• Monitor pending cases, follow up on outstanding documentation, and escalate when necessary
• Maintain detailed and accurate records of investigations, actions, and outcomes
• Communicate professionally and effectively in sensitive or escalated situations
• Apply knowledge of risk indicators, fraud patterns, and process insights to prevent and mitigate risk
• Identify opportunities to improve workflows, share recommendations, and support process enhancements
• Demonstrate sound judgment, independence, and professionalism when handling high-impact cases

REQUIREMENTS:

• Fluent in German (C1), with proficiency in writing and written. As well as proficiency in English (at least B2).
• Strong analytical, problem-solving, and critical thinking skills
• Prior experience in fraud prevention, risk management, or back-office support (minimum 6 months preferred)
• Proven ability to meet or exceed performance targets and maintain professional standards
• High level of integrity, reliability, and accountability in all tasks
• Strong interpersonal skills, including active listening, empathy, and adaptability
• Experience handling complex or escalated cases with professionalism
• Proficiency with research and support tools (knowledge bases, search engines, CRMs, shipment tracking systems, etc.)
• Familiarity with operating systems (iOS, Android, Windows) and ability to explain them clearly
• Attention to detail, accuracy, and autonomy in daily work
• Ability to perform under pressure, make well-reasoned decisions, and apply root-cause analysis
• Willingness to share best practices, contribute to team improvements, and continuously learn
• Dependable, punctual, and committed to maintaining a positive and professional work ethic

BENEFITS:

• Attractive remuneration with capped sales bonuses.
• Private healthcare coverage.
• Relocation assistance.
• Fully paid training on company processes, tools, and products.
• Modern office facilities in a convenient central location.