FR/IT Bilingual Customer Service Specialist – Europe

Dancover A/S; Andalucía; Presencial; EUR 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International environment

Established international e-commerce

Full-time position in Fuengirola

Descripción de la vacante

Dancover is seeking a Customer Service Specialist for our Fuengirola office in Spain. Join an international team and assist customers across European markets, focusing on collaboration, communication, and delivering excellent service.

You will handle product and order enquiries, manage deliveries, returns, and claims, and work with colleagues in Fuengirola and at our headquarters in Denmark. Fluency in French and Italian, plus strong English, are required.

Formación

• Fluent or native-level French and Italian
• Strong spoken and written English
• Previous experience in Customer Service, Sales or a similar customer-facing role

Responsabilidades

• Handling incoming customer enquiries by phone, chat and email
• Following up on orders and ensuring accurate and timely processing
• Handling claims and returns in a structured and solution-oriented way
• Tracking shipments and proactively keeping customers informed
• Supporting sales-related activities when needed

Conocimientos

French

Italian

English

Descripción del empleo

Dancover is seeking a Customer Service Specialist for our Fuengirola office in Spain. Join an international team and assist customers across European markets, focusing on collaboration, communication, and delivering excellent service.

You will handle product and order enquiries, manage deliveries, returns, and claims, and work with colleagues in Fuengirola and at our headquarters in Denmark. Fluency in French and Italian, plus strong English, are required.