Fleet Butler Experience Manager

Silversea; Coslada; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Silversea is seeking a Fleet Butler Experience Manager based in Coslada, Spain, to lead front-of-house operations across the luxury fleet and elevate personalised service standards. You will travel extensively, supervise workload remotely, deliver onboarding, masterclasses and workshops, and empower Butler teams to maintain a refined guest experience fleet-wide.

This role also requires navigating a dynamic environment with proactive leadership.

Formación

• Minimum 3 yrs of experience as front of house managerial/operational experience in a 4 / 5 * luxury hotel, cruise line or hospitality industry related field preferred.
• Ability to travel extensively throughout the fleet and to self-manage workload and productivity levels to ensure maximum output through remote supervision.
• Ability to conduct training sessions at all levels including one on ones and large groups.
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment.
• Excellent fluent English (verbal and written).

Responsabilidades

• Elevates and advances Butler service standards fleet-wide.
• Drives consistency in refined, intuitive, and highly personalized service delivery.
• Strengthens the professional identity, confidence, and capability of Butler teams.
• Ensure consistent delivery of highly personalized, anticipatory, and professional service.
• Provide clear, constructive, and actionable feedback to individuals and teams. xqysrnh
• Deliver workshops, onboarding support, masterclasses, and service refresh sessions.

Conocimientos

Front of house leadership

Training delivery

Remote supervision

English fluency

Team management

Descripción del empleo

• Minimum 3 yrs of experience as front of house managerial/operational experience in a 4 / 5 * luxury hotel, cruise line or hospitality industry related field preferred.
• Ability to travel extensively throughout the fleet and to self-manage workload and productivity levels to ensure maximum output through remote supervision.
• Ability to conduct training sessions at all levels including one on ones and large groups.
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse housekeeping

operation by navigating through a changing work environment.

• Excellent fluent English (verbal and written). This also includes giving and receiving instructions in verbal and written forms and effectively and efficiently engaging with guests and crew members.

Duties and Responsibilities:

• Elevates and advances Butler service standards fleet-wide.
• Drives consistency in refined, intuitive, and highly personalized service delivery.
• Strengthens the professional identity, confidence, and capability of Butler teams.
• Ensure consistent delivery of highly personalized, anticipatory, and professional service.
• Provide clear, constructive, and actionable feedback to individuals and teams. xqysrnh
• Deliver workshops, onboarding support, masterclasses, and service refresh sessions.

Fleet Butler Experience Manager Coslada, Spain