Global Fleet Butler Experience Lead

Silversea; Coslada; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Silversea is seeking a Fleet Butler Experience Manager based in Coslada, Spain, to lead front-of-house operations across the luxury fleet and elevate personalised service standards. You will travel extensively, supervise workload remotely, deliver onboarding, masterclasses and workshops, and empower Butler teams to maintain a refined guest experience fleet-wide.

This role also requires navigating a dynamic environment with proactive leadership.

Formación

• Minimum 3 yrs of experience as front of house managerial/operational experience in a 4 / 5 * luxury hotel, cruise line or hospitality industry related field preferred.
• Ability to travel extensively throughout the fleet and to self-manage workload and productivity levels to ensure maximum output through remote supervision.
• Ability to conduct training sessions at all levels including one on ones and large groups.
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment.
• Excellent fluent English (verbal and written).

Responsabilidades

• Elevates and advances Butler service standards fleet-wide.
• Drives consistency in refined, intuitive, and highly personalized service delivery.
• Strengthens the professional identity, confidence, and capability of Butler teams.
• Ensure consistent delivery of highly personalized, anticipatory, and professional service.
• Provide clear, constructive, and actionable feedback to individuals and teams. xqysrnh
• Deliver workshops, onboarding support, masterclasses, and service refresh sessions.

Conocimientos

Front of house leadership

Training delivery

Remote supervision

English fluency

Team management

Descripción del empleo

Silversea is seeking a Fleet Butler Experience Manager based in Coslada, Spain, to lead front-of-house operations across the luxury fleet and elevate personalised service standards. You will travel extensively, supervise workload remotely, deliver onboarding, masterclasses and workshops, and empower Butler teams to maintain a refined guest experience fleet-wide.

This role also requires navigating a dynamic environment with proactive leadership.