Butler (S)

Silversea; Comunidad de Madrid; Presencial; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

Silversea seeks an experienced butler to deliver personalized luxury guest services in-suite. You will manage in-suite dining, amenities and guest requests across a range of premium experiences, maintaining impeccable standards and privacy.

The role requires fluent English and multiple additional languages, plus a formal luxury service certification. Experience in high-end hospitality and discretion is essential.

Formación

• Minimum 2 years as Butler or guest-facing in luxury environments.
• Fluent English; additional language proficiency required.
• Professional luxury service certification (e.g., The International Butler Academy) is required.

Responsabilidades

• Deliver personalized Butler service by preparing and maintaining guest suites according to preferences and company standards.
• Fully knowledgeable of the in-suite services, food and beverages, basic etiquette, amenities, functions, and systems.
• Coordinate and provide in-suite services including dining, amenities, housekeeping support, laundry, packing/unpacking, shoeshine and any other special requests.
• Maintain accurate guest history records and communicate effectively with supervisors and other departments ensuring prompt recovery.
• Assist in booking reservations for restaurants, spa, shore excursions and private tours as required.
• Maintain cleanliness, organization, inventory, and public health compliance in suites, pantries, and assigned areas.

Conocimientos

Fluent English

German

Portuguese

French

Italian

Spanish

Mandarin

Chinese

Japanese

Russian

Arabic

Educación

Butler certification (The International Butler Academy)

Descripción del empleo

• Minimum of two (2) years Butler/guest facing services experience in a luxury environment.
• Excellent fluent English (verbal and written). Conversational in an additional languages is mandatory such as (German, Portuguese, French, Italian, Spanish, Mandarin, Chinese, Japanese, Russian, Arabic).
• Professional butler or luxury service certification such as “The International Butler Academy) is required.
• Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.
• Comprehensive understanding of ultra-luxury hospitality standards and bespoke guest service delivery.
• Mastery of formal dining etiquette, silver service and in-suite fine dining presentation
• Deep understanding of VIP, celebrity, and high-net-worth guest expectations.

Duties and Responsibilities:

• Deliver personalized Butler service by preparing and maintaining guest suites according to preferences and company standards
• Fully knowledgeable of the in-suite services, food and beverages, basic etiquette, amenities, functions, and systems
• Coordinate and provide in-suite services including dining, amenities, housekeeping support, laundry, packing/unpacking, shoeshine and any other special requests
• Maintain accurate guest history records and communicate effectively with supervisors and other departments ensuring prompt recovery
• Assist in booking reservations for restaurants, spa, shore excursions and private tours as required.
• Maintain cleanliness, organization, inventory, and public health compliance in suites, pantries, and assigned areas