Butler Manager

Silversea; Comunidad de Madrid; Presencial; EUR 35.000 - 62.000; Jornada completa

Descripción de la vacante

Silversea is seeking a professional Butler to provide exceptional guest services aboard our luxury vessels. The role requires at least two years of Butler/guest facing experience in high-end hospitality and a relevant luxury service certification is advantageous.

Applicants with shipboard experience and fluent English are preferred, with additional languages seen as an asset. You will lead and mentor the Butler team to uphold brand standards and deliver personalized service to discerning guests.

Formación

• Minimum of 2 years Butler/guest facing experience in luxury settings.
• Professional Butler or luxury service certification is an advantage.
• Previous shipboard experience is highly preferred.
• Excellent fluent English; additional languages are assets.

Responsabilidades

• Deliver exceptional butler services to guests.
• Fulfill guest orders, requests and inquiries timely and efficiently.
• Conduct embarkation inspections of VIP suites.
• Ensure in-suite arrival procedures meet brand standards.
• Lead, coach, train and develop the Butler Team to deliver superior service.
• Mentor and prepare the Senior Butler for managerial responsibilities.
• Meet or exceed brand-defined KPIs for the Butler Team.

Conocimientos

Butler/guest facing experience

Fluent English

Additional languages

Descripción del empleo

• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment
• Professional Butler or luxury service certification such as "The International Butler Academy) is an advantage
• Previous shipboard experience is highly preferred
• Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).
• Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce

Duties and Responsibilities:

• Ensure delivery of exceptional butler services to guests
• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
• Conduct embarkation inspections of all VIP suites
• Ensure in-suite arrival procedures are executed to brand standards.
• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
• Mentor and prepare the Senior Butler for managerial responsibilities
• Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.