Fintech Customer Onboarding & KYC Manager

Qonto; Barcelona; Hybrid; EUR 42,000 - 66,000; Full time

Job summary

Qonto is looking for a Customer Onboarding Manager to help entrepreneurs confidently navigate the journey from company creation to capital increases, ensuring a smooth onboarding experience.

You’ll guide customers through milestones, coordinate with notaries and internal teams, and turn feedback into product improvements. Reporting to Lucas Leguillon, you’ll join a hybrid team across Paris and Spain to scale onboarding.

Qualifications

• Experience in a customer-facing role in fintech, SaaS, or financial services is a plus.
• Ability to communicate clearly in French and English and reassure customers.
• Proactive problem solving and willingness to involve specialists when needed.

Responsibilities

• Guide customers through milestones: company creation, capital deposits, and capital increases via email and chat.
• Own requests through to resolution: investigate, keep customers informed, and coordinate with notaries, accountants, and internal teams.
• Turn customer feedback into improvements with Product, Tech, Compliance, and AML teams.
• Improve FAQs and templates and share feedback with KYC/KYB and Product teams.

Skills

Customer-facing experience

Fintech / SaaS experience

Fluent in French & English

Curiosity & sound judgment

Ownership & organization

Collaborative mindset

Tools

Zendesk

Notion

Slack

KYC/KYB tools

Job description

Qonto is looking for a Customer Onboarding Manager to help entrepreneurs confidently navigate the journey from company creation to capital increases, ensuring a smooth onboarding experience.

You’ll guide customers through milestones, coordinate with notaries and internal teams, and turn feedback into product improvements. Reporting to Lucas Leguillon, you’ll join a hybrid team across Paris and Spain to scale onboarding.