Hybrid Onboarding Specialist — Payments FinTech

Frekuent; Barcelona; Ibrido; EUR 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Flexible schedule

Meal vouchers

Private health insurance

Gym discount

Descrizione del lavoro

Frekuent, a Barcelona-based payments and loyalty platform, is hiring for an onboarding-focused role. You will manage onboarding from contract to live payments, serving as the main contact for merchants and ensuring timely, compliant KYB/KYC processing in a fast-growing environment.

We value strong attention to detail, organisational skills, and fluent Spanish with good English. The role is hybrid with office days in Barcelona and remote work options as the team scales.

Competenze

• 0–2 years of experience in operations, onboarding, customer service, compliance or a similar role — strong graduates with relevant internships are welcome too.
• A degree in Business, Finance, Economics or a related field.
• Fluent Spanish, plus good working English; German, Italian, Portuguese or French is a strong plus given the markets we serve.
• Confidence with Excel/Google Sheets — filters, lookups and keeping a tracker clean and reliable.
• A sharp eye for detail: missing documents and mismatched data don’t slip past you.
• Organisation to juggle several onboardings at once, prioritise and follow each one through to the end.
• Clear, friendly communication, written and spoken, with merchants and teammates alike.

Mansioni

• Manage a portfolio of new merchant onboardings, from signed contract to their first day live on Frekuent, keeping deadlines and SLAs on track.
• Be the merchant’s day-to-day contact during onboarding: explain what we need, chase what’s missing and keep them updated on next steps.
• Collect and review merchant (KYB/KYC) documentation for completeness and consistency, flagging gaps or red flags to the KYC team before approval.
• Keep contracts and CRM records accurate and up to date at every stage of the onboarding.
• Set merchants up on our platform and handle device transfers between merchants.
• Coordinate training and setup sessions.
• Track where merchants get stuck and propose small, testable improvements to the onboarding flow and its documentation.

Conoscenze

Spanish fluency

English proficiency

Excel/Google Sheets

Communication

Attention to detail

Organisation

Formazione

Business/Finance/Economics degree

Strumenti

CRM

Descrizione del lavoro

Frekuent, a Barcelona-based payments and loyalty platform, is hiring for an onboarding-focused role. You will manage onboarding from contract to live payments, serving as the main contact for merchants and ensuring timely, compliant KYB/KYC processing in a fast-growing environment.

We value strong attention to detail, organisational skills, and fluent Spanish with good English. The role is hybrid with office days in Barcelona and remote work options as the team scales.