Finnish-Speaking Support Specialist — Relocate to Sofia

Recruitment By Ierotheos; España; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

transfer, hotel)

Free Relocation Concierge

Monthly Performance Bonus

And Much More

Job summary

Mercier Consultancy Group is seeking a Finnish Speaking Support Specialist to join its international Customer Support Services team in Sofia, Bulgaria. You will handle Finnish-language support via phone, email, and live chat, addressing technical and functional inquiries and ensuring high customer satisfaction.

This role includes a fully paid relocation package, comprehensive training, health insurance, a monthly performance bonus, and collaboration with cross-functional teams to resolve complex

Qualifications

• Native or fluent Finnish (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English to facilitate professional communication within our international office.
• Previous experience in the Customer Support Services sector is highly advantageous.
• Excellent problem-solving skills and a customer-centric mindset.
• Ability to relocate to Sofia for this exciting Finnish Speaking Support Specialist position in Bulgaria.

Responsibilities

• Provide high-quality technical and functional support to customers via phone, email, and live chat.
• Maintain excellent customer satisfaction standards within the Customer Support Services environment.
• Effectively troubleshoot issues and provide precise solutions in Finnish to our client base.
• Document all interactions accurately within the internal Customer Support Services database.
• Contribute to team goals and maintain high performance metrics to earn your monthly performance bonus.
• Stay updated on product knowledge to ensure accurate information is delivered to all users.
• Collaborate with cross-functional teams to escape complex issues and ensure timely resolution.

Skills

Finnish language proficiency

English language proficiency

Job description

Mercier Consultancy Group is seeking a Finnish Speaking Support Specialist to join its international Customer Support Services team in Sofia, Bulgaria. You will handle Finnish-language support via phone, email, and live chat, addressing technical and functional inquiries and ensuring high customer satisfaction.

This role includes a fully paid relocation package, comprehensive training, health insurance, a monthly performance bonus, and collaboration with cross-functional teams to resolve complex