Finnish-speaking Night Shift Customer Support Agent - iGaming in Malta

Next Job Abroad; Málaga; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Relocation within EU

Night shift allowance

Health insurance

Commute allowance

Gym access

Job summary

Night Shift Customer Support Agent – Live & Work in Malta (iGaming) role for a Malta-based iGaming company. You will be the first line of contact for players via live chat and email, handling account questions, KYC verification, payments, and responsible gaming issues.

The position targets night shifts after daytime training, offering an international career path within a dynamic team. Ideal candidates have proven customer support experience in chat/email, fluent English plus Finnish, and the

Qualifications

• Fluent English and Finnish required.
• Proven experience in customer support (chat or email).
• Comfortable working night shifts.
• Ability to work independently in fast-paced environments.

Responsibilities

• Be the first point of contact for players via live chat and email.
• Handle account questions, verification, payments and related queries.
• Identify risks, investigate issues and provide solutions on first contact where possible.
• Escalate complex or sensitive cases and promote relevant services.

Skills

Fluent English

Finnish

Night shift

Live chat

Job description

Night Shift Customer Support Agent – Live & Work in Malta (iGaming)

Some people run on coffee.

Others run on moonlight.

If you’re sharp at night, experienced in customer support, and want an international career in iGaming, this is your lane.

We’re hiring for an established iGaming company in Malta, one of Europe’s main hubs for online gaming, tech, and international careers.

Why Malta?

This isn’t just a job location, it’s a lifestyle shift.

Living In Malta Means

• Mediterranean climate
• Sea views, beaches & after-work swims
• International community
• English-speaking environment
• Easy travel across Europe
• Huge social scene within iGaming & tech

You work nights. You enjoy days most people sit in offices for.

Why this role is perfect for night owls

This is a night shift position after training. Ideal if you:

• Focus better in the evening
• Like calmer, more independent shifts
• Prefer a different rhythm than the 9–5 world
• Want daytime freedom in Malta

Training is done during daytime hours — then you move into night operations.

You Need Previous Experience In Customer Support.

We’re looking for people who already know how to:

• Work with live chat, email and customer cases
• Handle multiple conversations at once
• Stay professional in fast-paced environments
• Understand service, systems and customer responsibility

Experience in iGaming is a big plus.

What You’ll Be Doing

You’ll be the first point of contact for players via:

• Live chat
• Email

You’ll Handle

• Account questions
• Player verification (KYC) & document processing
• Payments & account-related queries
• Responsible Gaming situations
• Identifying suspicious behaviour
• Investigating issues and providing solutions

You’ll Also

• Escalate complex or sensitive cases
• Spot risks and unusual activity
• Promote relevant services where appropriate
• Deliver first-contact resolution whenever possible

This role combines customer care, security awareness, and problem-solving.

Requirements

• Fluent English + Finnish
• Proven experience in customer support (chat/email based)
• Comfortable working night shifts
• Good judgment and attention to detail
• Ability to work independently
• Calm, structured communication style

Why iGaming experience matters

This Role Gives Exposure To

• Payments & digital platforms
• Compliance & KYC processes
• Responsible Gaming
• Security and fraud awareness

These skills are highly transferable inside the industry — many people grow into Fraud, Compliance, Payments, VIP or Senior roles from here.

Benefits

• Relocation support within the EU
• Night shift allowance
• Health insurance
• Commute allowance
• Access to gym, sauna & recovery facilities
• International, close-knit team
• Real responsibility from the start

This role is for you if:

You already know customer support

You want to work in iGaming

You prefer nights over mornings

You want an international life in Malta

Not everyone thrives at night.

But if you do, this is a strong career move.