Finnish speaking Fashion Support Consultant

The Lemon Consulting; Benalmádena; Presencial; EUR 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus up to 3k

Career development

Language classes

Training included

Central location Benalmadena

Descripción de la vacante

The Lemon Consulting in Benalmádena, Spain, is looking for a customer support specialist to handle incoming calls via telephone, email, voicemail, chats and other alerts, and to resolve users' demands within SLA. You will log call details, maintain knowledge of our applications, and escalate issues following project processes.

Fluency in Finnish with advanced level in English or Spanish is required, plus strong communication and customer-care skills.

Formación

• Finnish language proficiency (bilingual) with advanced level in English or Spanish
• Customer-care skills: listening to and understanding customer needs
• Ability to take ownership of calls and progress to resolution/escalation
• Excellent communication skills and adaptability
• Working knowledge of IT platforms, equipment and applications (Windows/MS Office)

Responsabilidades

• Take incoming calls via telephone, email, voicemail, chats or alerts and resolve user demands
• Log call details and provide response and resolution within SLA
• Maintain product knowledge and expertise for customer applications
• Escalate potential service issues and follow project processes
• Complete administrative duties as required

Conocimientos

Finnish

Advanced English

Advanced Spanish

Herramientas

Windows

MS Office

Descripción del empleo

What You Will Do In This Role

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
• Understand and comply with administrative duties

Your Qualifications

• Are proficient or bilingual in Finnish with an advanced level of English or Spanish
• Have customer care skills – ability to listen to and understand the customers' need
• Can take ownership of, and progress calls to resolution or to escalation call to resolution
• Have excellent communication skills and adaptability
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

What's In It For You

• Full-time 39 hours/week permanent contract: rotative schedule Monday - Sunday, between 08:00 - 19:00
• Salary 21.000 euros gross/year + up to 3.000 euros gross/year in bonus
• Central location in Benalmadena
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes