Finnish speaking Customer Service Representative

The Lemon Consulting; Benalmádena; Presencial; EUR 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time 39 hours/week contract

Rotating schedule 08:00–19:00

Central location in Benalmadena

Full paid training

Career development programs

Language classes

Descripción de la vacante

The Lemon Consulting in Benalmadena is looking for a customer care specialist fluent in Finnish with advanced English or Spanish. You will handle incoming calls, log details, maintain product knowledge, escalate issues according to project processes, and perform administrative duties.

This full-time role offers a 39-hour week with a rotative schedule from 08:00 to 19:00, a base salary of €21,000 gross per year plus up to €3,000 in bonuses, and full paid training.

Formación

• Fluent in Finnish with advanced English or Spanish.
• Strong customer care and listening skills.
• Ability to progress calls to resolution or escalate as needed.
• Excellent communication and adaptability.
• Working knowledge of Windows, MS Office, and basic internet configuration.

Responsabilidades

• Take incoming customer calls (via telephone, email, voicemail, chats, or other alerts) and solve users' demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge for applications specific to individual customers.
• Escalate potential service issues following the project processes.
• Understand and comply with administrative duties.

Conocimientos

Finnish

English

Spanish

Customer care

Communication

Ownership of calls

Adaptability

IT basics

Herramientas

Windows

MS Office

Internet configuration

Descripción del empleo

you will:

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
• Understand and comply with administrative duties

Your Qualifications

• Are proficient or bilingual in Finnish with an advanced level of English or Spanish
• Have customer care skills – ability to listen to and understand the customers' need
• Can take ownership of, and progress calls to resolution or to elevate call to resolution
• Have excellent communication skills and adaptability
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

What's In It For You

• Full-time 39 hours/week permanent contract: rotative schedule Monday - Sunday, between 08:00 - 19:00
• Salary 21.000 euros gross/year + up to 3.000 euros gross/year in bonus
• Central location in Benalmadena
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes