Finnish-speaking Customer Support Advisor - Málaga (On-site)

Cross Border Talents; Málaga; Vor Ort; EUR 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Full-time (39h)

Permanent contract

Fully paid training

Career development

Leadership programs

Internal career progression

Zusammenfassung

Cross Border Talents in Málaga, Spain is seeking a Finnish-speaking Customer Service Advisor to support well-known fashion brands. You will assist Finnish-speaking customers across phone, email, chat and other channels, ensuring a positive experience and timely resolutions.

Join an international team in a full-time role with 39 hours per week, a permanent contract, fully paid training, and pathways for career progression through targeted development courses.

Qualifikationen

• Finnish language proficiency required.
• English or Spanish at an advanced level.
• Strong communication and active listening skills.
• Customer-focused with problem-solving ability.
• Willingness to work in a rotating schedule.

Aufgaben

• Handle customer inquiries by phone, email, chat, voicemail, and other channels.
• Identify customer needs and provide effective solutions or escalate as needed.
• Record customer interactions accurately in the systems.
• Ensure timely responses and resolutions per service standards.
• Maintain up-to-date knowledge of products, services and procedures.
• Escalate potential issues to relevant teams.
• Follow project processes and administrative requirements.

Kenntnisse

Finnish language

Customer service

Communication

Active listening

Problem solving

Jobbeschreibung

Cross Border Talents in Málaga, Spain is seeking a Finnish-speaking Customer Service Advisor to support well-known fashion brands. You will assist Finnish-speaking customers across phone, email, chat and other channels, ensuring a positive experience and timely resolutions.

Join an international team in a full-time role with 39 hours per week, a permanent contract, fully paid training, and pathways for career progression through targeted development courses.