Finnish-speaking Customer Service Advisor | Málaga, Spain

Cross Border Talents; Málaga; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Full-time (39h)

Permanent contract

Fully paid training

Career development

Leadership programs

Internal career progression

Job summary

Cross Border Talents in Málaga, Spain is seeking a Finnish-speaking Customer Service Advisor to support well-known fashion brands. You will assist Finnish-speaking customers across phone, email, chat and other channels, ensuring a positive experience and timely resolutions.

Join an international team in a full-time role with 39 hours per week, a permanent contract, fully paid training, and pathways for career progression through targeted development courses.

Qualifications

• Finnish language proficiency required.
• English or Spanish at an advanced level.
• Strong communication and active listening skills.
• Customer-focused with problem-solving ability.
• Willingness to work in a rotating schedule.

Responsibilities

• Handle customer inquiries by phone, email, chat, voicemail, and other channels.
• Identify customer needs and provide effective solutions or escalate as needed.
• Record customer interactions accurately in the systems.
• Ensure timely responses and resolutions per service standards.
• Maintain up-to-date knowledge of products, services and procedures.
• Escalate potential issues to relevant teams.
• Follow project processes and administrative requirements.

Skills

Finnish language

Customer service

Communication

Active listening

Problem solving

Job description

Finnish-speaking Customer Service Advisor | Málaga, Spain

LOCATION Málaga, Spain
WORK MODEL On-site
LANGUAGE Finnish
SCHEDULE Rotating schedule, Monday to Sunday
WORKING HOURS Between 08:00 and 19:00

Key Information

WORK MODEL
On-site

SCHEDULE
Rotating schedule, Monday to Sunday.

WORKING HOURS
Between 08:00 and 19:00.

About the Position

Join an international customer service team supporting well-known brands in the fashion industry. In this role, you will assist Finnish-speaking customers and help ensure a smooth and positive customer experience.

Your Responsibilities

• Handle customer inquiries received by phone, email, chat, voicemail, and other communication channels.
• Identify customer needs and provide effective solutions or escalates cases when necessary.
• Record customer interactions accurately in the relevant systems.
• Ensure timely responses and resolutions in line with service standards.
• Maintain up-to-date knowledge of products, services, and customer support procedures.
• Escalate potential service issues to the appropriate team members.
• Follow project processes, procedures, and administrative requirements.

Requirements

• Fluent or bilingual proficiency in Finnish.
• Advanced level of English or Spanish.
• Strong communication and active listening skills.
• A customer-focused approach and the ability to understand customer needs.
• Good problem-solving skills and the ability to take ownership of customer inquiries.
• Adaptability and willingness to work in a rotating schedule.

Contract & Benefits

• Full-time position: 39 hours per week.
• Permanent employment contract.
• Fully paid training.
• Career development opportunities and specialized training courses.
• Access to learning and leadership development programs.
• Opportunities for internal career progression.

About the Location

Málaga is a vibrant coastal city in southern Spain, offering a Mediterranean lifestyle, beautiful beaches, and a lively international community.