Finnish-Speaking Customer Experience Specialist

Mercier Consultancy Group

Málaga

Hybrid

EUR 20,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

2 Extra Salaries Per Year

Job summary

Mercier Consultancy Group is seeking a Finnish Speaking Zalando Customer Expert to join our team in Greece. You will assist Finnish-speaking customers in a high-end online fashion environment, handling inquiries, orders, and returns with a premium service mindset.

The role offers relocation support, remote or office-based work in Greece, a competitive monthly salary, paid training, health insurance, and an attractive bonus structure including two extra salaries per year.

Qualifications

Native or fluent Finnish (spoken and written) mandatory.
Valid EU passport to work within the EU.
Experience in customer service or the retail industry is a strong advantage.
Excellent communication skills and a passion for fashion and e-commerce.
A proactive, problem-solving attitude for remote or office-based work in Greece.

Responsibilities

Be the primary contact for Finnish-speaking Zalando customers.
Process orders, track shipments and handle returns.
Provide fashion and sizing advice to customers.
Resolve complaints or delivery issues promptly to maintain brand standards.
Collaborate with internal teams to ensure smooth logistics and customer satisfaction.
Maintain logs and reports of customer interactions to support improvements.
Stay updated on seasonal trends and promotions for accurate information.