Field Service Team Manager

Alfa Laval; Madrid; Presencial; EUR 55.000 - 90.000; Jornada completa

Descripción de la vacante

Alfa Laval Iberica is seeking a Field Service Team Manager to lead the Service Operation Organization, guiding a team of nearly 10 Field Service Technicians for decanters and heat exchangers, while maintaining operational capability and balancing customer, business, and team needs.

The role emphasizes leadership, staff development, and coordination across remote locations, with a focus on delivering a high-quality customer experience and service excellence.

Formación

• Degree in Engineering or equivalent Spanish FP Superior.
• Minimum 5 years of experience leading teams of technicians.
• Experience in service, maintenance, repair and assistance processes.

Responsabilidades

• Lead the team giving direction and ensuring a strong customer-oriented mindset.
• Develop, motivate, and coach direct reports with competence development.
• Conduct FSE employee reviews and update skills profiles accordingly.
• Ensure effective management of people in remote areas.
• Execute services from the 360º portfolio on selected products/modules.
• Collaborate with Service Coordinator for planning field activities and selecting FSEs.

Educación

Engineering degree

Descripción del empleo

Field Service Team Manager

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

Alfa Laval Iberica is looking for a new Field Service Team Manager for Service Operation Organization reporting directly to the Field Service Manager.

As Field Service Team Manager, you will lead the Service transformation in a team almost than 10 Field Service Technician, for decanters and heat exchangers jobs. The main responsibilities will be to bring focused leadership to a team of service engineers in order to maintain operational capability whilst balancing the needs of the customer, business and the team.

Support and coordinate team members to:

• Create an excellent customer experience
• Meet the Service market demands

The main tasks will be:

• Lead the team giving the direction and ensuring that they are performing with a strong customer orientated mindset
• Develop, motivate, and coach direct reports and secure a proper competence development
• Conduct FSE’s employee reviews, include competence profile and skills matrix updates accordingly
• Ensure effective management of people in remote areas
• Sometimes you will have to Execute all services of our 360º service portfolio on specific products, modules and systems
• Work together with Service Coordinator for planning the field service activitiesand selecting FSE’s with the correct skills for right and complex jobs

Who you are

• A person who has high business acumen, customer focused mindset and sales oriented,
• Persistent, flexible, and resilient , with high level of energy and pro-activeness.
• Passionate about leading, developing, and motivating teams , and a change driver, making and executing the decisions.

What you know

• You should have a degree/diploma in Engineering or Similar (equivalent Spanish diploma FP Superior)
• At least 5 years of experience leading teams of technicians
• Strong experience in Service, maintenance, repair, and assistance process.
• We value knowledge in Alfa Laval equipment, mainly decanters
• Experience in Sales Process will be very valuable.
• Residence in Madrid
• English and Spanish languages (Spoken and written). Portuguese is a nice to have.

What’s in it for you?

Work in a people-oriented team with dynamic and inspiring colleagues and leaders

• Development and growth opportunities including courses and certifications
• Attractive salary and benefits package ( life insurance, access to Wonest platform services, lunch allowance, etc.)
• Paid travel time
• Good working conditions and safety
• Training and career advancement opportunities within a global player

For further information please contact

Coline Pillan, Talent Acquisition Partner at [e-mail]

Please note that due to GDPR reasons we do not accept applications sent via email. They will be automatically disregarded.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate’s fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.