Field Service Supervisor Iberia — Travel & Company Car

Sulzer; Madrid; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Restaurant tickets

Company car

Fringe benefits

Job summary

Sulzer is seeking a Field Service Sr. Coordinator in Madrid to oversee end-to-end field activities including installation, calibration, maintenance, and repairs at customer sites.

The role bridges the customer with the national technical team and guides other staff in non-routine situations. You will coordinate technical teams, plan resources, monitor work orders, and ensure safety and quality in service delivery.

Qualifications

• Proven experience in field service supervision or coordination in industrial environments.
• Strong diagnostic skills and ability to guide field technicians.
• Experience with field service management tools and reporting.
• On-site customer experience and maintenance/incidents handling.

Responsibilities

• Assign daily tasks to field technicians based on priorities and workload.
• Ensure technicians have tools, materials and documentation to complete tasks.
• Monitor work orders, validate the technical closure, and ensure required data is included.
• Plan and coordinate field activities with customers safely and within agreed timelines.
• Maintenance contract planning and tracking in line with contractual requirements.
• Identify and propose operational improvements based on field feedback.

Skills

Field supervision

Coordination

Communication

Customer focus

Autonomy

Tools

Field service software

Job description

Sulzer is seeking a Field Service Sr. Coordinator in Madrid to oversee end-to-end field activities including installation, calibration, maintenance, and repairs at customer sites.

The role bridges the customer with the national technical team and guides other staff in non-routine situations. You will coordinate technical teams, plan resources, monitor work orders, and ensure safety and quality in service delivery.