Field Service Engineer

DEXIS; Alcobendas; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

DEXIS in Spain’s Alcobendas area is seeking an experienced Service Desk professional to diagnose and repair IT systems at customer sites under maintenance contracts. You will install and service equipment and software, providing end-user support across a broad IT landscape.

The role emphasizes strong customer service, clear communication, and the ability to prioritize tasks in a fast-paced environment within an international context.

Formación

• Several years of Service Desk experience in an international environment.
• Experience servicing and installing equipment, computers, and software with broad IT knowledge for end users.
• Strong service orientation and customer-focused mindset.
• Solid communication and interpersonal skills with active listening and questioning.
• Ability to prioritize and execute tasks in a high-pressure environment.

Responsabilidades

• Diagnoses system failures and determines cost-effective solutions.
• Escalates complex issues to higher level support or quality reporting systems.
• Responds to customer support calls within an assigned territory.
• May help develop new customer service/product agreements.

Conocimientos

Service desk

Equipment servicing

IT end-user support

Communication skills

Prioritization under pressure

Descripción del empleo

Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

Job Requirements

• A few years of Service Desk experience within an international environment.
• Experience in Servicing and Installing Equipment, Computers, Software and Broad technical IT knowledge in the end-user area and a basic understanding of network and server technologies.
• Strong service oriented attitude.
• Solid communication and interpersonal skills with a focus on listening and questioning skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Operating company: DEXIS