Field Service Technician

kardex; España; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Kardex Remstar is seeking a Service Technician to provide technical support for our products and service solutions at customer sites. You will lead on-site teams, ensure safety, and promote Kardex Remstar core values while representing the Life Cycle Service department.

Responsibilities include preventative and corrective maintenance, remote diagnostics, customer training, PLC and electrical/electronic troubleshooting, on-call support, and reporting.

Formación

• Mechanic/ Electronic / Electrical degree or training.
• Experience in field customer service.
• Familiar with diagnostic methods.

Responsabilidades

• Preventative & corrective maintenance of Kardex systems & solutions.
• Complete jobs in a timely manner according to set quality standards.
• Customer training (Operator, Health & Safety, Maintenance etc.).
• Generate leads.
• Administrative management tasks (reporting, personal spare parts inventory, etc.).
• Provide remote diagnostics (via phone or remote connection).
• On-call service to customers.
• PLC troubleshooting & diagnostics.
• Basic Software troubleshooting.
• Understand, promote and advise on Kardex Remstar products and services.
• Adhere to local Health and safety regulations.
• Positively represent the company with all external & internal stakeholders.
• Contribute to the performance of the team by displaying a positive and enthusiastic attitude.
• Ensure all customer feedback is recorded to support continuous improvement.

Conocimientos

Diagnostics methods

Hardware & electronics

PLC troubleshooting

Remote diagnostics

Travel readiness

On-site leadership

Customer service

Educación

Mechanical/Electrical degree or training

CompTIA A+ or equivalent

Descripción del empleo

As a Service Technician, you provide technical support for our products, applications and service solutions to our customers.

In case a team is working at customers site one person needs to be the leader on site with the following responsibilities: The leader on site will be responsible for the wellbeing of Kardex employees, subcontractors and 3rd parties involved with Kardex Business The leader on site will be the liaison between Kardex Remstar and the customer and must ensure all works are carried out safely and in accordance to local law and the core values.

You will act as a brand ambassador by modelling the Kardex Remstar Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the region.

Your tasks

• Preventative & corrective maintenance of Kardex systems & solutions
• Complete jobs in a timely manner according to set quality standards
• Customer training (Operator, Health & Safety, Maintenance etc.)
• Generate leads
• Administrative management tasks (reporting, personal spare parts inventory, etc.)
• Provide remote diagnostics (via phone or remote connection)
• On-call service to customers
• PLC troubleshooting & diagnostics
• Basic Software troubleshooting
• Understand, promote and advise on Kardex Remstar products and services
• Adhere to local Health and safety regulations
• Positively represent the company with all external & internal stakeholders
• Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
• Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
• Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times
• Act as a trusted advisor

Your profile

• Good general standard of education
• Mechanic/ Electronic / Electrical degree / training
• CompTIA A+ of similar experience
• Experience in field customer service
• Familiar with diagnostic methods
• Basic computer skills
• Technical / mechanical / electronic experience
• Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
• Experience in industrial communication (Field bus, Ethernet, etc.)
• Experience with onsite health and safety
• Excellent communication skills
• Customer oriented
• Confident, strong assertive team player
• Good interpersonal skills
• Ambitious and looking for growth
• Willingness to travel
• Service minded
• English language CEFR Level B1 (intermediate), senior Level B2 (upper intermediate)
• German/other languages are valued
• Local language proficiency
• Mechanic / Electronic Training
• Familiar with diagnostic methods / Methodological skills
• Basic computer skills
• PLC troubleshooting
• Electrical & Electronic troubleshooting
• Basic software programming knowledge
• Logistics knowledge/ experience is a plus
• Ability to work at height
• Willingness to travel
• Car license