Field Delivery Manager - Thermal

Vertiv Group Corporation; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Vertiv Group Corporation is seeking a Manager for Field Service Engineers to lead a dedicated team responsible for installation, repair, and maintenance of Vertiv and legacy equipment across the EMEA region.

The role emphasizes operational excellence, customer satisfaction, and strategic oversight, requiring strong leadership, effective communication, and a focus on safety and compliance.

Formación

• Formal engineering qualification.
• Proven experience managing field service teams.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making capabilities.
• Effective communication and interpersonal skills.

Responsabilidades

• Lead and manage a team of Field Service Engineers across designated territories.
• Ensure timely and high-quality execution of installation, maintenance, and repair services.
• Drive team performance through KPIs, efficiency metrics, and continuous improvement initiatives.
• Maintain compliance with safety standards, company policies, and industry regulations.
• Collaborate with internal departments to ensure seamless service delivery.
• Foster strong customer relationships, acting as a point of escalation and ensuring satisfaction.
• Identify training needs and support the development of technical and soft skills within the team.
• Manage resource planning, scheduling, and workload balancing to optimize service coverage.

Conocimientos

Team leadership

People management

Customer relations

Operational planning

Safety compliance

Data-driven decisions

Educación

Engineering degree

Descripción del empleo

SUMMARY

The Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region. This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversight

RESPONSIBILITIES

• Lead, coach, and manage a team of Field Service Engineers across designated territories.
• Ensure timely and high-quality execution of installation, maintenance, and repair services.
• Drive team performance through KPIs, efficiency metrics, and continuous improvement initiatives.
• Maintain compliance with safety standards, company policies, and industry regulations.
• Collaborate with internal departments (e.g., Sales, Technical Support, Logistics) to ensure seamless service delivery.
• Foster strong customer relationships, acting as a point of escalation and ensuring satisfaction.
• Identify training needs and support the development of technical and soft skills within the team.
• Manage resource planning, scheduling, and workload balancing to optimize service coverage.

SKILLS & COMPETENCIES

• In-depth technical knowledge of Vertiv and legacy equipment.
• Team leadership and performance management.
• Customer relationship management.
• Operational planning and resource optimization.
• Safety and compliance awareness.
• Data-driven decision-making and reporting.

QUALIFICATIONS

• Formal Engineering qualification in a related field
• Proven experience managing field service teams in a technical or engineering environment.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making capabilities.
• Effective communication and interpersonal skills.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Please list all physical and environmental demands that may performed on a regular basis.

TIME TRAVEL REQUIRED

• 25%

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