Fashion Support Pro - Catalan, On-site Barcelona

CNX; Barcelona; In loco; EUR 8000 - 10.000; Part-time

Vantaggi offerti da questo lavoro

Part-time contract

On-site in Barcelona

Full paid training

Language classes

Career development programs

Descrizione del lavoro

Concentrix is seeking a Fashion Support Consultant (Catalan-speaking) for an on-site role in Barcelona. The position offers a part-time schedule (Mon–Fri 14:00–18:00) with a base gross salary of €9,026 per year plus up to €1,200 in annual bonus.

You’ll receive comprehensive training, language classes, and development programs in a central Barcelona location. You will handle customer calls across channels, maintain product knowledge, and escalate issues per project procedures while ensuring SLA

Competenze

• Proficient in Catalan and Spanish.
• 2+ years of customer care or support experience.
• Ability to take ownership and progress calls to resolution.
• Excellent communication and adaptability.
• Working knowledge of IT platforms and MS Office; basic internet configuration is a plus.

Mansioni

• Take incoming customer calls via telephone, email, voicemail, chats, or alerts and resolve requests.
• Log call details in management systems and respond within SLA.
• Maintain knowledge of applications specific to each customer.
• Escalate issues following project processes.
• Perform administrative duties as required.

Conoscenze

Catalan & Spanish

Customer care

Ownership

Communication

IT knowledge

Strumenti

Windows

MS Office

Descrizione del lavoro

Concentrix is seeking a Fashion Support Consultant (Catalan-speaking) for an on-site role in Barcelona. The position offers a part-time schedule (Mon–Fri 14:00–18:00) with a base gross salary of €9,026 per year plus up to €1,200 in annual bonus.

You’ll receive comprehensive training, language classes, and development programs in a central Barcelona location. You will handle customer calls across channels, maintain product knowledge, and escalate issues per project procedures while ensuring SLA