Fashion Support Pro – Onsite Barcelona, Growth & Training

Concentrix; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Office in Barcelona

Full paid training

Career development programs

Language classes

Job summary

Concentrix in Barcelona (onsite) is seeking a Fashion Support Consultant (English-speaking) to join our team powering brands in fashion. You will handle customer inquiries via calls, email, or chat and work within SLA.

The role offers a full-time fixed-term contract, 39 hours per week, with a salary of 19,623 euros gross per year plus up to 1,200 euros gross per year in bonus, and a great Barcelona office with training and development opportunities.

Qualifications

• Proficient or bilingual in English.
• Customer care skills to listen to and understand the customers’ need.
• Ability to own and progress calls to resolution or to escalate calls to resolution.
• Working knowledge of IT Platform, equipment, and applications such as Windows/MS Office.

Responsibilities

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
• Understand and comply with administrative duties.

Skills

Active listening

Customer care

Ownership of calls

IT literacy

Tools

Windows

MS Office

Job description

Concentrix in Barcelona (onsite) is seeking a Fashion Support Consultant (English-speaking) to join our team powering brands in fashion. You will handle customer inquiries via calls, email, or chat and work within SLA.

The role offers a full-time fixed-term contract, 39 hours per week, with a salary of 19,623 euros gross per year plus up to 1,200 euros gross per year in bonus, and a great Barcelona office with training and development opportunities.