Fashion Support Consultant — On-site Barcelona

Enigma Corporation; Barcelona; Vor Ort; EUR 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Full-time contract

Salary + bonus

Barcelona location

Referral bonuses

Paid training

Career development

Zusammenfassung

Concentrix is seeking a Fashion Support Consultant to join our Barcelona on-site team. You will handle customer calls across channels, resolve inquiries, and maintain product knowledge for clients in the fashion sector.

The role offers full-time, 39 hours/week, with a 9:00–18:00 workday and a base salary of 19,623.94 euros gross/year plus up to 1,200 euros gross/year in bonus, plus a Barcelona location advantage.

Qualifikationen

• Fluent in French and English with strong communication skills.
• Experience in customer care and problem resolution is valued.
• Ability to take ownership of calls and progress to resolution.
• Familiarity with IT platforms and common software tools is preferred.

Aufgaben

• Take incoming customer calls via phone, email, chat, or other channels and resolve issues.
• Log call details in the system and respond within SLA.
• Maintain knowledge of applications and products for each client.
• Escalate issues following project processes and procedures.
• Handle administrative duties as required.

Kenntnisse

French (advanced)

English (advanced)

Customer care skills

Ownership of calls

Tools

Windows

MS Office

Jobbeschreibung

Concentrix is seeking a Fashion Support Consultant to join our Barcelona on-site team. You will handle customer calls across channels, resolve inquiries, and maintain product knowledge for clients in the fashion sector.

The role offers full-time, 39 hours/week, with a 9:00–18:00 workday and a base salary of 19,623.94 euros gross/year plus up to 1,200 euros gross/year in bonus, plus a Barcelona location advantage.