F&B Learning & Development Leader - Iberia

Legends Global (Europe); Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Childcare vouchers

Health insurance plan with aegon at a偏

Wellhub app access

Generali pension after first year

Hybrid work up to 52 days per year

Pluxee restaurant card

Descripción de la vacante

Legends Global is seeking an experienced F&B Training and Development Manager for Iberia to design and deliver learning programmes that improve service quality, efficiency and performance across all Iberia F&B outlets.

You will lead blended learning initiatives, coach leaders, oversee onboarding, and drive continuous improvement while ensuring compliance with health and safety standards in a fast-paced hospitality environment.

Formación

• Strong experience in Food & Beverage operations, training, or learning & development.
• Demonstrated experience designing and delivering learning programs in a hospitality environment.
• Strong knowledge of F&B operations, service excellence, and guest experience.
• Excellent facilitation, coaching, and stakeholder management skills.
• Strong analytical, planning, and organizational abilities.
• Proficiency with LMS platforms, time and attendance platforms and digital learning tools.
• Excellent written and verbal communication skills, with the ability to build relationships at all levels.
• Ability to work under pressure and navigate fast-paced environments.

Responsabilidades

• Conduct learning needs analyses to identify skill gaps across service, culinary, beverage, and leadership teams.
• Design blended learning solutions including classroom training, on-the-job coaching, e-learning, and microlearning.
• Create and maintain training materials, SOPs, learning pathways, and competency frameworks.
• Facilitate engaging learning sessions for casual workers, front-line employees, supervisors, and managers.
• Coach leaders to effectively train and develop their teams.
• Support onboarding and continuous learning programs for new and existing employees and casual workers.
• Create programmes to drive fast and friendly service in our retail environments.
• Coach teams to create high-end VIP dining experiences.
• Partner with F&B leadership to ensure consistent implementation of brand standards and service models.
• Monitor learning effectiveness through assessments, observations, audits, and performance metrics.
• Drive continuous improvement initiatives based on learning outcomes and operational feedback.
• Collaborate with the Health and Safety Manager to ensure all F&B teams meet food safety, hygiene, health, and alcohol service requirements.
• Maintain accurate learning records and compliance documentation.
• Promote a culture of learning, feedback, and continuous improvement.
• Track, analyse, and report on learning metrics, ROI, and business impact.
• Manage external training providers and learning-related budgets.

Conocimientos

F&B operations

Training & development

Learning programs design

Hospitality knowledge

Facilitation & coaching

Stakeholder management

Analytical thinking

LMS proficiency

Digital learning tools

Communication skills

Herramientas

Litmos LMS

7-taps

Legends Global Academy

Descripción del empleo

Legends Global is seeking an experienced F&B Training and Development Manager for Iberia to design and deliver learning programmes that improve service quality, efficiency and performance across all Iberia F&B outlets.

You will lead blended learning initiatives, coach leaders, oversee onboarding, and drive continuous improvement while ensuring compliance with health and safety standards in a fast-paced hospitality environment.