F&B Training & Development Manager

Legends Global (Europe); Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Childcare vouchers

Health insurance plan with aegon at a偏

Wellhub app access

Generali pension after first year

Hybrid work up to 52 days per year

Pluxee restaurant card

Descripción de la vacante

Legends Global is seeking an experienced F&B Training and Development Manager for Iberia to design and deliver learning programmes that improve service quality, efficiency and performance across all Iberia F&B outlets.

You will lead blended learning initiatives, coach leaders, oversee onboarding, and drive continuous improvement while ensuring compliance with health and safety standards in a fast-paced hospitality environment.

Formación

• Strong experience in Food & Beverage operations, training, or learning & development.
• Demonstrated experience designing and delivering learning programs in a hospitality environment.
• Strong knowledge of F&B operations, service excellence, and guest experience.
• Excellent facilitation, coaching, and stakeholder management skills.
• Strong analytical, planning, and organizational abilities.
• Proficiency with LMS platforms, time and attendance platforms and digital learning tools.
• Excellent written and verbal communication skills, with the ability to build relationships at all levels.
• Ability to work under pressure and navigate fast-paced environments.

Responsabilidades

• Conduct learning needs analyses to identify skill gaps across service, culinary, beverage, and leadership teams.
• Design blended learning solutions including classroom training, on-the-job coaching, e-learning, and microlearning.
• Create and maintain training materials, SOPs, learning pathways, and competency frameworks.
• Facilitate engaging learning sessions for casual workers, front-line employees, supervisors, and managers.
• Coach leaders to effectively train and develop their teams.
• Support onboarding and continuous learning programs for new and existing employees and casual workers.
• Create programmes to drive fast and friendly service in our retail environments.
• Coach teams to create high-end VIP dining experiences.
• Partner with F&B leadership to ensure consistent implementation of brand standards and service models.
• Monitor learning effectiveness through assessments, observations, audits, and performance metrics.
• Drive continuous improvement initiatives based on learning outcomes and operational feedback.
• Collaborate with the Health and Safety Manager to ensure all F&B teams meet food safety, hygiene, health, and alcohol service requirements.
• Maintain accurate learning records and compliance documentation.
• Promote a culture of learning, feedback, and continuous improvement.
• Track, analyse, and report on learning metrics, ROI, and business impact.
• Manage external training providers and learning-related budgets.

Conocimientos

F&B operations

Training & development

Learning programs design

Hospitality knowledge

Facilitation & coaching

Stakeholder management

Analytical thinking

LMS proficiency

Digital learning tools

Communication skills

Herramientas

Litmos LMS

7-taps

Legends Global Academy

Descripción del empleo

LEGENDS GLOBAL

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360‐degree, data‐driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward‐thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win, we create a culture where everyone has the opportunity to thrive.

THE ROLE

The F&B Training and Development Manager - Iberia will drive transformational change by developing and delivering the training programme for the Legends Global Food and Beverage division in Iberia.

In this role the Training and Development Manager will design, implement and oversee training programmes that enhance service quality, operational efficiency and employee performance across all Iberia F&B outlets. This role ensures consistent service standards, ongoing professional development for F&B team members and will work with the Health and Safety Manager to ensure compliance with safety and hygiene regulations.

The Training and Development Manager needs to be an experienced, creative and commercially aware individual with a strong track record in developing and executing F&B Learning and Development strategies aligned with business goals. They will have a deep understanding of food and beverage trends as well as an ability to provide inspirational tutorship in a fast‐paced, constantly evolving environment. This position requires a leader with a passion for hospitality and a commitment to excellence.

What We Can Offer

• Childcare vouchers to make family life a little easier
• Access to a comprehensive health insurance plan with Aegon, available at a preferential employee rate to help keep you and your loved ones covered
• Wellhub app access to get your game on with your favourite sporting activities and keeping you active.
• The opportunity to enroll Generali’s pension scheme after your first year with the company, supporting your long‐term financial wellbeing and future planning.
• A flexible hybrid work setting giving you up to 52 days a year to work from home.
• A Pluxee restaurant card to treat yourself to great meals.

Key Responsibilities

• Conduct learning needs analyses to identify skill gaps across service, culinary, beverage, and leadership teams.
• Design blended learning solutions including classroom training, on‐the‐job coaching, e‐learning, and microlearning.
• Create and maintain training materials, SOPs, learning pathways, and competency frameworks.
• Facilitate engaging learning sessions for casual workers, front‐line employees, supervisors, and managers.
• Coach leaders to effectively train and develop their teams.
• Support onboarding and continuous learning programs for new and existing employees and casual workers.
• Create programmes to drive fast and friendly service in our retail environments.
• Coach teams to create high‐end VIP dining experiences.
• Partner with F&B leadership to ensure consistent implementation of brand standards and service models.
• Using appropriate learning models to ensure the customer experience is at the heart of all we do.
• Monitor learning effectiveness through assessments, observations, audits, and performance metrics.
• Drive continuous improvement initiatives based on learning outcomes and operational feedback.
• Collaborate with the Health and Safety Manager to ensure all F&B teams meet food safety, hygiene, health, and alcohol service requirements.
• Maintain accurate learning records and compliance documentation.
• Promote a culture of learning, feedback, and continuous improvement.
• Track, analyse, and report on learning metrics, ROI, and business impact.
• Manage external training providers and learning‐related budgets.

Apart From All The Above, The F&B Training And Development Manager- Iberia Will Work On And Take Care Of The Projects Below

Season Engagement Day

Season Engagement Day, a pre‐season briefing and CX collaboration between Legends Global Match Day Management and the RMCF Hostess/Host team.

RMFC University

RMFC University, providing Spanish and English learning, and specifically leveraging the tool to enhance the fan experience:

• Litmos, which is our full L&D platform which allows us to properly provide development, including creating learning pathways.
• 7‐taps, our new experiential learning platform that can provide match Day theme toolbox trainings.
• Legends Global Academy that will help us create a development program for Match Day teams.

Executive VVIP Program

providing a unique executive program for small groups.

Service Experience

Partnership with Canitas Mayte to inspire the service, fan experience, and environment.

Qualifications

• Strong experience in Food & Beverage operations, training, or learning & development.
• Demonstrated experience designing and delivering learning programs in a hospitality environment.
• Strong knowledge of F&B operations, service excellence, and guest experience.
• Excellent facilitation, coaching, and stakeholder management skills.
• Strong analytical, planning, and organizational abilities.
• Proficiency with LMS platforms, time and attendance platforms and digital learning tools.
• Excellent written and verbal communication skills, with the ability to build relationships at all levels.
• Ability to work under pressure and navigate fast‐paced environments.
• A high level of integrity and an ability to be discrete and tactful with due respect for confidentiality.
• Highly organised and efficient with excellent attention to detail.
• Ability to analyse situations quickly and respond to those seeking advice/guidance.
• Ability to present information to a wide range of audiences.
• A self‐starter with a positive, enthusiastic attitude.

INCLUSIVE WORKPLACE

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.