Export Customer Service & Operations Specialist

The Wow Effect Company; Barcelona; Hybrid; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Hybrid working model

Flexible working hours

Competitive salary package

International environment

Dynamic role and impact

Job summary

The Wow Effect Co., a Barcelona-based creative group behind brands like DOIY and EAT MY SOCKS, is seeking an organized Export Customer Service & Operations Specialist to manage international B2B and D2C orders from Barcelona. You will coordinate daily communications with distributors, sales agents and retailers, ensuring smooth order flow.

In this hybrid role (3 days in office, 2 from home), you will collaborate with the Sales Manager and Sales Coordinator to deliver excellent service, resolve

Qualifications

• 2+ years in export administration, international customer service, order management or sales support.
• Excellent organisational skills and attention to detail.
• Outstanding communication with customer-oriented mindset.
• Strong prioritisation, multi-market handling.
• Efficient, autonomous, proactive in tasks.
• Able to adapt across multiple markets and situations.
• Fluent or near-native English; written and spoken.

Responsibilities

• Manage full order process from entry to delivery coordination with accuracy.
• Handle daily communications with distributors, sales agents and retail customers across markets.
• Identify and resolve order discrepancies, delivery issues and complaints.
• Coordinate with Sales Manager, Sales Coordinator and internal teams for smooth processing.
• Support B2B and D2C operations across channels.
• Prioritise and follow up across multiple markets and deadlines.
• Improve day-to-day workflows and operational efficiency.

Skills

Organisational skills

Communication skills

Prioritisation

Efficiency

Autonomy

Adaptability

Proactive attitude

Fluent English

Education

None

Tools

Sage 200

Excel

Microsoft Office

AI tools

Job description

Location: Barcelona, Spain

Work model: Hybrid --- 3 days in the office and 2 days working from home

Working hours: Flexible

About The Wow Effect Co.

The Wow Effect Co. is a Barcelona-based creative company behind a portfolio of original, design-driven brands, including DOIY and EAT MY SOCKS. We create distinctive products that bring personality and a sense of fun to everyday life, working with a global network of distributors, sales agents and retail partners.

We are looking for an organised, proactive and detail-oriented Export Customer Service & Operations Specialist to join our team in Barcelona and help ensure the smooth day-to-day management of our international B2B and D2C operations.

Your role

You will be responsible for managing customer orders, coordinating daily communications with our international partners and ensuring efficient follow-up across multiple markets. Working closely with the Sales Manager and Sales Coordinator, you will play a key role in delivering excellent customer service and keeping our commercial operations running smoothly.

This is a dynamic, hands-on role for someone who enjoys working across different markets, handling multiple priorities and finding practical solutions in a fast-paced international environment.

Key responsibilities

• Order management: Manage the full order process, from order entry and follow-up to delivery coordination, ensuring accuracy and compliance with deadlines.
• International customer service: Handle daily communications with distributors, sales agents and retail customers across multiple international markets.
• Issue resolution: Identify, manage and follow up on order discrepancies, delivery issues, customer complaints and other operational incidents.
• Internal coordination: Work closely with the Sales Manager, Sales Coordinator and other internal teams to ensure clear communication and efficient order processing.
• B2B and D2C operations: Support customer service and order management across different sales channels and business models.
• Prioritisation and follow-up: Manage multiple markets, customers and requests simultaneously, ensuring that urgent matters are addressed and deadlines are met.
• Process efficiency: Contribute to improving day-to-day workflows, communication and operational efficiency.

What we're looking for

• At least 2 years of professional experience in a similar role, ideally in export administration, international customer service, order management or sales support.
• Excellent organisational skills and a strong attention to detail.
• Outstanding communication skills, with a customer-oriented and solution-driven mindset.
• Strong prioritisation skills: the ability to manage multiple tasks, markets and deadlines without losing sight of the bigger picture.
• Efficiency and autonomy: someone who takes ownership, follows through and gets things done.
• Adaptability: the ability to switch between different markets, customers and situations throughout the day.
• A proactive attitude: you anticipate potential issues, take initiative and look for solutions rather than waiting for instructions.
• Fluent or near-native English, both written and spoken. Excellent English is essential for daily international communication.

Previous experiencein customer service, export administration, order management or international sales support is highly valued.

Additional skills we value

• Experience with Sage 200 or other ERP systems.
• Good command of Microsoft Office, particularly Excel, and the wider Microsoft Office suite.
• Familiarity with AI tools and their practical application to improve productivity and streamline workflows.
• Experience working with international B2B customers, distributors or sales agents.

What we offer

• A hybrid working model: 3 days in our Barcelona office and 2 days working from home.
• Flexible working hours.
• A competitive salary package.
• An international working environment with a diverse portfolio of creative brands.
• A dynamic role with variety, responsibility and the opportunity to improve how things are done.
• The opportunity to join a dynamic company where initiative, efficiency and teamwork make a real difference.

Think you're the right fit?