Europe Cross-Border Operations Manager

JD.com Inc.; Madrid; On-site; EUR 35,000 - 55,000; Full time

Job summary

JD.com Inc. in Madrid is seeking a Logistics Operations Specialist to manage cross-border flows and ensure smooth cargo movement from ports to warehouses. You will coordinate bookings, customs declarations, and timely clearance, while maintaining accurate operational data.

The role requires at least 3 years in logistics or cross-border trade, and fluency in Chinese and English. You will analyze Europe-wide performance and propose optimization ideas to improve transit times and KPI results.

Qualifications

• 3+ years of industry experience in logistics or cross-border trade.
• Experience in cross-border operations preferred.
• Bachelor’s degree or higher.
• Fluent in Chinese and English.
• Knowledge of customs processes advantageous.

Responsibilities

• Monitor full cargo flow from destination port to warehouse.
• Follow up on booking, pickup, customs declaration and clearance.
• Track shipment status and resolve exceptions in a timely manner.
• Manage operational data for cross-border businesses.
• Analyze overall operational performance in Europe and propose optimization plans.
• Calculate transit time and optimize transport capacity.
• Generate operation reports and KPI data.

Skills

Industry experience

Cross-border operation experience

Language proficiency: Chinese &English

Education

Bachelor's degree

Job description

JD.com Inc. in Madrid is seeking a Logistics Operations Specialist to manage cross-border flows and ensure smooth cargo movement from ports to warehouses. You will coordinate bookings, customs declarations, and timely clearance, while maintaining accurate operational data.

The role requires at least 3 years in logistics or cross-border trade, and fluency in Chinese and English. You will analyze Europe-wide performance and propose optimization ideas to improve transit times and KPI results.