Especialista En Atención Al Cliente Multicanal

Sixt-Spain; La Coruña; On-site; EUR 28,000 - 42,000; Full time

Job summary

WhatJobs Direct in Vigo is seeking an innovative Multi-channel Customer Experience Specialist to ensure a seamless and positive customer journey across physical stores, online platforms, and service interactions.

You will analyze customer behavior to identify friction points and implement strategies that boost satisfaction and loyalty, leveraging omni-channel retail best practices. The ideal candidate has strong analytical skills and experience coordinating across stores and digital touchpoints.

Qualifications

• Experience in omni-channel retail environments.
• Strong analytical abilities and data-driven decision making.
• Ability to map and optimize customer journeys across touchpoints.

Responsibilities

• Analyze customer behavior across stores, online platforms, and service interactions to identify friction points.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Collaborate with retail teams and digital channels to ensure a cohesive customer experience.

Skills

Omni-channel retail

Analytical skills

Customer journey analysis

Job description

Our client, WhatJobs Direct, is seeking an innovative and customer-centric Multi-channel Customer Experience Specialist for their operations in Vigo . This role is dedicated to ensuring a seamless and positive customer journey across all channels, including physical stores, online platforms, and customer service interactions. You will analyze customer behavior, identify friction points, and implement strategies to enhance satisfaction and loyalty. The ideal candidate possesses a strong understanding of omni-channel retail strategies, excellent analytical skills, and