ERP Adoption & Optimization Analyst

LHH

Madrid

On-site

EUR 60,000 - 90,000

Full time

5 days ago

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Job summary

Flowserve is seeking a Business Analyst in Madrid to maximize the value of Enterprise Applications by bridging business users and technical teams. You will join the EnSite Experience & Adoption group to drive adoption, improve processes, and ensure solutions evolve with changing business needs.

Ideal candidates will have ERP experience (SAP/Oracle), strong analytical skills, and a customer-focused mindset. This role emphasizes collaboration across a global matrix organization and ongoing process

Qualifications

Experience with ERP environments (SAP, Oracle) and end-to-end processes.
Strong analytical mindset and stakeholder management skills.
Excellent communication to bridge business and IT teams.

Responsibilities

Develop a strong understanding of business processes and ERP enabling them.
Build trusted relationships with business users and key stakeholders.
Identify friction, inefficiencies, and improvement opportunities.
Drive continuous improvement initiatives to increase value and adoption.
Perform root cause analysis to distinguish process, data, training or technical issues.
Translate improvements into clearly documented demand items with Delivery & Modernization.
Partner with Support teams to validate sustainable outcomes.
Support testing, hypercare, and transition to steady-state operations.
Develop and maintain process documentation, user guidance, and training materials.
Monitor KPIs and trends related to user experience and adoption.
Provide management with insights and measurable improvement opportunities.
Contribute to scalable operating model for global expansion.