ERP Adoption & Process Improvement Analyst

Flowserve Corporation; Coslada; On-site; EUR 75,000 - 110,000; Full time

Job summary

Flowserve Corporation is seeking an experienced professional to maximize the value of Enterprise Applications by driving adoption and continuous improvement. You will bridge business users, ERP teams, and support to reduce friction and evolve processes, partnering across Delivery & Modernization and Governance teams.

You will develop process documentation, train users, and monitor KPIs to deliver measurable improvements and sustainable adoption across an enterprise landscape.

Qualifications

• Experience working with Enterprise Applications (SAP, Oracle, or similar ERP environments).
• Strong understanding of end-to-end business processes across multiple domains.
• Experience collaborating with business users to improve processes and usage of Enterprise Applications.
• Experience in ERP implementation, stabilization, or continuous improvement initiatives.
• Analytical mindset with structured problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Comfortable operating in a global matrix organization.
• Experience documenting business requirements and functional solutions.
• Customer-focused mindset with commitment to sustainable improvements.
• Fluent in English, both written and verbal.

Responsibilities

• Develop a strong understanding of the supported business processes and the Enterprise Applications enabling them.
• Build trusted relationships with business users and key stakeholders to understand how Enterprise Applications support daily operations.
• Identify friction, inefficiencies, and improvement opportunities through user engagement and metrics.
• Drive continuous improvement initiatives to increase value, improve UX, and adoption.
• Perform root cause analysis to distinguish process, data, training, and technical opportunities.
• Document demand items and work with Delivery & Modernization to ensure implementation.
• Partner with Support teams to validate improvements deliver sustainable outcomes.
• Support projects during testing, hypercare, and transition to steady-state operations.
• Develop and maintain business process documentation, user guidance, and training materials.
• Monitor KPIs related to UX, process effectiveness, and adoption.
• Provide management with insights and prioritized improvement opportunities.

Skills

Enterprise applications

ERP systems

Stakeholder management

Business process improvement

English fluency

Tools

SAP

Oracle

Job description

Flowserve Corporation is seeking an experienced professional to maximize the value of Enterprise Applications by driving adoption and continuous improvement. You will bridge business users, ERP teams, and support to reduce friction and evolve processes, partnering across Delivery & Modernization and Governance teams.

You will develop process documentation, train users, and monitor KPIs to deliver measurable improvements and sustainable adoption across an enterprise landscape.