Business Analyst

Flowserve Corporation; Coslada; On-site; EUR 75,000 - 110,000; Full time

Job summary

Flowserve Corporation is seeking an experienced professional to maximize the value of Enterprise Applications by driving adoption and continuous improvement. You will bridge business users, ERP teams, and support to reduce friction and evolve processes, partnering across Delivery & Modernization and Governance teams.

You will develop process documentation, train users, and monitor KPIs to deliver measurable improvements and sustainable adoption across an enterprise landscape.

Qualifications

• Experience working with Enterprise Applications (SAP, Oracle, or similar ERP environments).
• Strong understanding of end-to-end business processes across multiple domains.
• Experience collaborating with business users to improve processes and usage of Enterprise Applications.
• Experience in ERP implementation, stabilization, or continuous improvement initiatives.
• Analytical mindset with structured problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Comfortable operating in a global matrix organization.
• Experience documenting business requirements and functional solutions.
• Customer-focused mindset with commitment to sustainable improvements.
• Fluent in English, both written and verbal.

Responsibilities

• Develop a strong understanding of the supported business processes and the Enterprise Applications enabling them.
• Build trusted relationships with business users and key stakeholders to understand how Enterprise Applications support daily operations.
• Identify friction, inefficiencies, and improvement opportunities through user engagement and metrics.
• Drive continuous improvement initiatives to increase value, improve UX, and adoption.
• Perform root cause analysis to distinguish process, data, training, and technical opportunities.
• Document demand items and work with Delivery & Modernization to ensure implementation.
• Partner with Support teams to validate improvements deliver sustainable outcomes.
• Support projects during testing, hypercare, and transition to steady-state operations.
• Develop and maintain business process documentation, user guidance, and training materials.
• Monitor KPIs related to UX, process effectiveness, and adoption.
• Provide management with insights and prioritized improvement opportunities.

Skills

Enterprise applications

ERP systems

Stakeholder management

Business process improvement

English fluency

Tools

SAP

Oracle

Job description

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Purpose

Maximize the business value of Enterprise Applications by driving their continuous improvement and adoption. Act as the bridge between business users, Enterprise Applications teams, and technical support organizations to improve adoption, identify structural improvement opportunities, reduce operational friction, and ensure enterprise applications continue to evolve alongside changing business processes. Operate as part of the EnSite Experience & Adoptionteam, working closely with Enterprise Applications Support, Governance, Delivery & Modernization, and Business stakeholders.

Key Responsibilities

• Develop a strong understanding of the supported business processes and the Enterprise Applications enabling them.
• Build trusted relationships with business users and key stakeholders to understand how Enterprise Applications support their daily operations.
• Identify operational friction, process inefficiencies, and improvement opportunities through user engagement, trend analysis, and operational metrics.
• Drive continuous improvement initiatives that increase business value, improve user experience, and promote effective adoption of Enterprise Applications.
• Perform structured root cause analysis to distinguish between process, data, training, and technical opportunities for improvement.
• Translate business improvement opportunities into clearly documented demand items and work closely with the Delivery & Modernization team to ensure successful implementation.
• Partner with Enterprise Applications Support teams to validate that implemented improvements deliver sustainable business outcomes.
• Support projects during testing, hypercare, and transition into steady-state operations to ensure successful business adoption and operational readiness.
• Develop and maintain business process documentation, user guidance, training materials, and best practices where appropriate.
• Monitor KPIs and trends related to user experience, business process effectiveness, application adoption, and continuous improvement.
• Provide management with insights, recommendations, and measurable improvement opportunities across the supported application landscape.
• Contribute to the development of a repeatable Experience & Adoptionoperating model that can be expanded globally.

Experience & Profile

• Experience working with Enterprise Applications (SAP, Oracle, or similar ERP environments).
• Strong understanding of end-to-end business processes within one or more functional domains (Finance, Supply Chain, Manufacturing, HR, Procurement, etc.).
• Experience working closely with business users to improve business processes and Enterprise Application usage.
• Experience participating in ERP implementation, stabilization, or continuous improvement initiatives.
• Strong analytical mindset with structured problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Comfortable operating at the intersection of business and IT within a global matrix organization.
• Experience documenting business requirements, process improvements, and functional solutions.
• Customer-focused mindset with a passion for continuous improvement and long-term sustainability.
• Fluent in English, both written and verbal.

What Success Looks Like

• Increased adoption of standard Enterprise Application processes.
• Reduction of operational friction through structural improvements.
• Improved user experience and business confidence in Enterprise Applications.
• Well-defined and prioritized continuous improvement opportunities.
• Successful transition of projects into sustainable day-to-day operations.Strong collaboration between business stakeholders, Enterprise Applications Support, and Delivery & Modernization teams.
• Contribution to a scalable Experience & Adoptionoperating model that can be expanded across regions.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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