ERP Adoption & Process Improvement Analyst

Global; Madrid; On-site; EUR 60,000 - 76,000; Full time

Job summary

Flowserve is seeking an Enterprise Applications Experience & Adoption professional in Madrid to maximize business value by driving adoption and continuous improvement of ERP systems such as SAP or Oracle. You will bridge business users, ERP teams, and technical support, improving processes and reducing operational friction across the enterprise.

This role requires strong engagement with stakeholders, a structured problem-solving approach, and the ability to translate opportunities into

Qualifications

• Experience with Enterprise Applications (SAP, Oracle, or similar ERP environments).
• Strong understanding of end-to-end business processes within one or more functional domains.
• Experience working with business users to improve business processes and Enterprise Application usage.
• Experience participating in ERP implementation, stabilization, or continuous improvement initiatives.
• Fluent in English, both written and verbal.

Responsibilities

• Develop a strong understanding of the supported business processes and the Enterprise Applications enabling them.
• Build trusted relationships with business users and key stakeholders to understand how Enterprise Applications support their daily operations.
• Identify operational friction, process inefficiencies, and improvement opportunities through user engagement, trend analysis, and operational metrics.
• Drive continuous improvement initiatives that increase business value, improve user experience, and promote effective adoption of Enterprise Applications.
• Perform structured root cause analysis to distinguish between process, data, training, and technical opportunities for improvement.
• Translate business improvement opportunities into clearly documented demand items and work closely with the Delivery & Modernization team to ensure successful implementation.
• Partner with Enterprise Applications Support teams to validate that implemented improvements deliver sustainable business outcomes.
• Support projects during testing, hypercare, and transition into steady-state operations to ensure successful business adoption and operational readiness.
• Develop and maintain business process documentation, user guidance, training materials, and best practices where appropriate.
• Monitor KPIs and trends related to user experience, business process effectiveness, application adoption, and continuous improvement.
• Provide management with insights, recommendations, and measurable improvement opportunities across the supported application landscape.
• Contribute to the development of a repeatable Experience & Adoption operating model that can be expanded globally.

Skills

ERP environments

Communication

Stakeholder management

End-to-end processes

Job description

Flowserve is seeking an Enterprise Applications Experience & Adoption professional in Madrid to maximize business value by driving adoption and continuous improvement of ERP systems such as SAP or Oracle. You will bridge business users, ERP teams, and technical support, improving processes and reducing operational friction across the enterprise.

This role requires strong engagement with stakeholders, a structured problem-solving approach, and the ability to translate opportunities into