Employee Experience Process Design Lead

Otis Elevator Co.; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Otis Elevator Co. is seeking an HR Experience Process Designer in Madrid to reshape and optimize essential HR processes, focusing on colleague experience, efficiency, and compliance.

You will bridge business needs with HR delivery teams, ensuring scalable, future-ready solutions across onboarding, offboarding, and lifecycle management. You will lead workshops, map pain points, and champion improvements across HR Operations, Technology, and business stakeholders, delivering documented workflows

Formación

• Proven experience in HR process design, HR operations, or HR transformation roles.
• Strong understanding of end-to-end HR lifecycle processes and service delivery models.
• Demonstrated ability to work with senior stakeholders and influence across functions.
• Experience with process mapping tools (e.g., Visio, Miro, Lucidchart) and HR systems (e.g., Workday, SAP SuccessFactors, ServiceNow HRSD).
• Excellent communication, facilitation, and stakeholder management skills.
• Analytical mindset with the ability to interpret data and drive decisions.
• Experience in agile environments or familiarity with design thinking is a plus.

Responsabilidades

• Lead the review and redesign of core HR processes (e.g., onboarding, offboarding, job changes, leave management) with a focus on experience, efficiency, and compliance.
• Translate business needs into HR operational requirements, ensuring processes are fit-for-purpose and future-ready.
• Partner with HR Operations, HR Technology, and Business stakeholders to co-create and implement process improvements.
• Facilitate workshops and design sessions to gather insights, map pain points, and prototype new process flows.
• Define and maintain process documentation, including workflows, SOPs, and service delivery models.
• Monitor process performance and identify opportunities for continuous improvement, standardization and optimization of HR processes and systems, and work them from design to implementation.
• Ensure alignment with global HR strategy, compliance standards, and digital transformation initiatives.
• Act as a thought leader in HR service design, bringing in external benchmarks and innovative practices.
• Put the colleague experience as priority in delivery of HR services and technology implementations.
• Monitor process adoption and maturity levels for key service management topics.
• Utilize continuous improvement (OPXL) principles, processes and tools to identify, define & implement systemic improvements that promote and sustain the overall business strategies for HR Ops & Tech

Conocimientos

HR process design

Stakeholder management

Process mapping

HR systems

Communication

Analytical mindset

Agile/design thinking

Educación

Bachelor\'s or Master in HR/Business

Lean/Six Sigma certification

Herramientas

Visio

Miro

Lucidchart

Workday

SAP SuccessFactors

ServiceNow HRSD

Descripción del empleo

Otis Elevator Co. is seeking an HR Experience Process Designer in Madrid to reshape and optimize essential HR processes, focusing on colleague experience, efficiency, and compliance.

You will bridge business needs with HR delivery teams, ensuring scalable, future-ready solutions across onboarding, offboarding, and lifecycle management. You will lead workshops, map pain points, and champion improvements across HR Operations, Technology, and business stakeholders, delivering documented workflows