EMEA Service Quality & QMS Specialist

Eaton; Barcelona; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Internal promotion opportunities

Development through Eaton University

Wellbeing & safety emphasis

Job summary

Eaton is seeking a Service Quality System Specialist to drive QMS development, compliance, and continuous improvement across the Services organization. The role focuses on monitoring quality process performance, leading audits, analyzing data, and supporting problem-solving and improvements.

Based in Barcelona, Zaragoza (Spain) or Slough (UK) with regular travel to support business needs. Requires 5+ years in Quality/CI/Operational Excellence and Lean Six Sigma expertise.

Qualifications

• Experience leading audits and ensuring compliance with quality standards.
• Proven ability to monitor KPI performance and drive process improvements.
• Strong background in Lean and Six Sigma methodologies.
• Service-oriented mindset with customer-facing experience.

Responsibilities

• Monitor and improve quality process performance across Services.
• Lead internal and external audits including supplier/subcontractor audits.
• Ensure QMS compliance across processes and operations.
• Conduct root cause analysis and implement corrective actions.
• Define, track, and analyze quality KPIs and reporting metrics.
• Deliver quality training and promote best practices.
• Collaborate with stakeholders to improve service quality.

Skills

Quality KPI reporting

Audits (internal/external)

Root cause analysis

Lean Six Sigma

Service quality improvement

Stakeholder collaboration

Quality governance

Data-driven decision making

Education

Bachelor's degree in Engineering/Quality

Lean certification (Green Belt)

Tools

Quality data tools

Reporting tools

Job description

Eaton is seeking a Service Quality System Specialist to drive QMS development, compliance, and continuous improvement across the Services organization. The role focuses on monitoring quality process performance, leading audits, analyzing data, and supporting problem-solving and improvements.

Based in Barcelona, Zaragoza (Spain) or Slough (UK) with regular travel to support business needs. Requires 5+ years in Quality/CI/Operational Excellence and Lean Six Sigma expertise.