EMEA Service Quality & QMS Lead

Eaton Group; l'Hospitalet de Llobregat; Presencial; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Eaton Group in Spain (Barcelona or Zaragoza) or Slough, UK, is seeking a Service Quality System Specialist to drive QMS development, compliance, and continuous improvement across our Services organization. The role involves monitoring quality processes, leading audits, and analyzing KPIs to improve customer outcomes.

You will lead audits, define KPIs, and deliver training, with travel to support business needs.

Qualificações

• Bachelor's degree in Engineering, Manufacturing, Quality, Technical, or related field.
• Lean certification (Green Belt minimum) is highly preferred.
• 5+ years of experience in Quality, CI, Operational Excellence, or Service Quality.

Responsabilidades

• Monitor and improve quality process performance across the Services business.
• Lead internal and external quality audits, including supplier and subcontractor audits.
• Ensure compliance with QMS standards, processes, and operational requirements.
• Investigate recurring issues and support root cause analysis and corrective actions.
• Define, track, and analyze quality KPIs and reporting metrics.
• Support continuous improvement initiatives using Lean and Six Sigma.
• Deliver quality training and promote best practices across the organization.
• Partner with stakeholders to improve service quality and customer outcomes.

Conhecimentos

Lean

Six Sigma

Quality management

KPI analytics

Audit leadership

Root cause analysis

Customer-facing

Formação académica

Bachelor's degree in Engineering or related field

Descrição da oferta de emprego

Eaton Group in Spain (Barcelona or Zaragoza) or Slough, UK, is seeking a Service Quality System Specialist to drive QMS development, compliance, and continuous improvement across our Services organization. The role involves monitoring quality processes, leading audits, and analyzing KPIs to improve customer outcomes.

You will lead audits, define KPIs, and deliver training, with travel to support business needs.