EMEA Services Quality System Specialist

Eaton; Zaragoza; Hybrid; EUR 52,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Learning & development opportunities

Wellness program

Job summary

Eaton is seeking a Service Quality System Specialist to drive QMS development, compliance, and continuous improvement across the Services organization. This role focuses on monitoring quality process performance, leading audits, analyzing data and KPIs, and supporting problem-solving and process improvements.

The position may be based in Barcelona, Zaragoza, or Slough, with travel to support business needs; you will collaborate with stakeholders to elevate service quality and customer outcomes.

Qualifications

• Bachelor's degree or equivalent in Engineering, Manufacturing, Quality, Technical or related field.
• Lean certification (Green Belt minimum) is highly preferred.
• 5+ years of experience in Quality, CI, Operational Excellence, or Service Quality.

Responsibilities

• Monitor and improve quality process performance across the Services business.
• Lead internal and external quality audits, including supplier and subcontractor audits.
• Ensure compliance with QMS standards, processes, and operational requirements.
• Investigate recurring issues related to services division and support root cause analysis and corrective actions.
• Define, track, and analyze quality KPIs and reporting metrics.
• Support continuous improvement initiatives using Lean and Six Sigma methodologies.
• Deliver quality training and promote best practices across the organization.
• Partner with stakeholders to improve service quality and customer outcomes.

Skills

Quality KPI development

Data analysis

Audits

Root cause analysis

Lean Six Sigma

Service-oriented mindset

Stakeholder collaboration

Education

Bachelor's degree in Engineering/Manufacturing/Quality

Lean certification (Green Belt)

Tools

QMS software

Quality data reporting tools

Job description

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

The Service Quality System Specialist is responsible for driving QMS development, compliance, and continuous improvement across the Services organization. This role focuses on monitoring quality process performance, leading audits, analyzing quality data and KPIs, and supporting problem-solving and process improvements.

This role can be based in Barcelona or Zaragoza (Spain) or Slough (UK). The selected candidate must be comfortable with regular travel to support business and operational requirements.

What You’ll Do

• Monitor and improve quality process performance across the Services business.
• Lead internal and external quality audits, including supplier and subcontractor audits.
• Ensure compliance with QMS standards, processes, and operational requirements.
• Investigate recurring issues related to services division and support root cause analysis and corrective actions.
• Define, track, and analyze quality KPIs and reporting metrics.
• Support continuous improvement initiatives using Lean and Six Sigma methodologies.
• Deliver quality training and promote best practices across the organization.
• Partner with stakeholders to improve service quality and customer outcomes.

Qualifications

Required Education

• Bachelor's degree (or equivalent) in Engineering, Manufacturing, Quality, Technical, or a related field.
• Lean certification (Green Belt minimum) is highly preferred.

Required Experience

• 5+ years of experience in Quality, Continuous Improvement, Operational Excellence, or Service Quality.

Skills

• Experience managing quality performance through KPI development, reporting, and data analysis.
• Experience leading internal and external audits and ensuring compliance with quality standards.
• Experience conducting root cause analysis and implementing corrective actions.
• Experience working in a service-oriented or customer-facing environment.

Technical Requirements

• Strong knowledge of Lean, Six Sigma, Manufacturing Excellence, and Continuous Improvement methodologies.
• Experience applying Lean tools to solve operational and process challenges.
• Hands-on experience in Field Service Engineering activities will be considered a strong benefit.
• Understanding of Quality Management Systems (QMS), audits, corrective actions, and quality governance.
• Experience working with quality data, reporting tools, and performance metrics.

What We Offer

• Competitive compensation and benefits package;
• Challenging projects in dynamic collaborative team;
• We make your aspirations matter – Eaton encourages internal promotion, whenever possible;
• We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University;
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies;
• We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.