Dynamic Rental Sales Specialist

PVH (Tommy Hilfiger/Calvin Klein); Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group is seeking a Rental Sales Agent for our Madrid network and stations. You’ll be the first contact for customers, handling reservations and rental agreements while maximizing sales of optional products and services.

This entry-level role combines service excellence with a strong sales focus in a fast-paced environment. Join a team that values high-quality customer interactions and compliant processes, with opportunities to develop skills in sales, product knowledge, and POS

Formación

• Proven sales experience in a dynamic, fast-paced environment.
• Skilled in offering optional coverage products, vehicle upgrades, and additional services.
• Strong customer service skills and the ability to communicate professionally.
• Sales-driven attitude with a focus on meeting and exceeding targets.
• Ability to work efficiently in a fast-paced, customer-focused environment.
• Attention to detail and a commitment to providing accurate and timely service.
• Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors.
• Demonstrated ability to achieve or exceed sales targets.
• Experience handling transactions and working with point-of-sale systems.
• Familiarity with rental agreements or similar customer service documentation is a plus.

Responsabilidades

• Handle reservations and process rental agreements with accuracy and professionalism.
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
• Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections.
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions.
• Assist customers by identifying any additional services or products that may enhance their rental experience.
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.
• Support branch operations by performing additional duties as requested by management.

Conocimientos

Sales experience

Customer service

Communication skills

Sales targets

POS systems

Descripción del empleo

Europcar Mobility Group is seeking a Rental Sales Agent for our Madrid network and stations. You’ll be the first contact for customers, handling reservations and rental agreements while maximizing sales of optional products and services.

This entry-level role combines service excellence with a strong sales focus in a fast-paced environment. Join a team that values high-quality customer interactions and compliant processes, with opportunities to develop skills in sales, product knowledge, and POS