Dutch-Speaking Technical Customer Support Specialist

Kats Recruitment; Barcelona; Presencial; EUR 30.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Relocation reimbursement

Office-based environment

Descripción de la vacante

Kats Recruitment is seeking a Dutch-speaking Technical Customer Support Specialist to join our global tech service desk based in Valencia or Barcelona, Spain. You will handle Dutch-language hardware, software, and warranty inquiries via phone, email, and chat, guiding users through diagnostics and problem resolution.

This office-based role includes a full relocation package for candidates relocating from abroad, competitive base salary, language allowances, and ongoing training to advance into

Formación

• Native or near-native Dutch with strong English (B2) proficiency.
• EU/EEA passport or valid Spanish work/residence permit.
• Technical aptitude with Windows/macOS and hardware basics.
• Excellent communication and problem-solving skills.

Responsabilidades

• Provide Dutch-language technical advisory and diagnostics via phone, email, and chat.
• Guide users through troubleshooting, driver installs, network setup, and firmware updates.
• Manage warranty claims and arrange replacements or repairs as needed.
• Document all interactions in CRM and escalate complex issues to Level-2 engineering.

Conocimientos

Dutch (native/advanced)

English (B2)

Customer support

Problem solving

Herramientas

CRM software

Windows/macOS familiarity

Descripción del empleo

Dutch-Speaking Technical Customer Support Specialist

Are you fluent in Dutch with a natural affinity for computer technology, digital hardware, and device troubleshooting? We are seeking detail-oriented, customer-focused professionals to join our technical service desk in Valencia or Barcelonasupporting consumer and business clients of a leading global Personal Computing and Printing technology manufacturer.
In this role, you will assist Dutch-speaking users with hardware diagnostics, software setup, printing solutions, and warranty management.

The Role

• Technical Advisory & Diagnostics: Assist Dutch-speaking clients via phone, email, and live chat with hardware, software, printing, and laptop/desktop configuration inquiries.
  
• Troubleshooting & Resolution: Walk users step-by-step through technical diagnostics, driver installations, network/Wi-Fi connection setups, and firmware updates.
  
• Warranty & Repair Management: Log hardware defects, process warranty claims, issue return authorizations, and coordinate replacement parts or repair technician dispatches.
  
• Documentation & Escalation: Maintain precise ticket records in CRM systems and elevate complex hardware failures or enterprise network issues to Level-2 engineering teams.
  

Working Model & Location

• Location: Valencia or Barcelona, Spain.
  
• Work Model: Modern Office-based setup
  
• Relocation Support: Full Relocation Package Included (for candidates relocating from abroad).
  

Relocation & Accommodation Package

• Relocation Reimbursement: Flight ticket reimbursement following the successful completion of the probation period.
  
• Administrative Setup: Full hands-on assistance with local Spanish administrative procedures

What We Offer

• Salary: Highly competitive base salary tailored to Dutch technical profiles, plus language allowances and performance bonuses.
  
• Benefits: Private health and dental insurance, meal allowance vouchers, and paid corporate hardware/software training.
  
• Workplace Perks: Vibrant office environment featuring collaborative spaces, regular social activities, and modern breakout zones.
  
• Career Growth: Clear advancement paths into Tier-2 Technical Support, Quality Assurance, Team Leadership, or Technical Account Management.
  

Requirements

• Language Skills: Native or Near-Native proficiency in Dutch (C1/C2) with good working proficiency in English (B2).
  
• Eligibility: Must hold an EU/EEA Passport or a valid Spanish Work/Residence Permit.
  
• Technical Aptitude: Strong familiarity with Windows/macOS operating systems, basic computer hardware architecture, network connectivity, and peripheral devices.
  
• Soft Skills: Patient communication style, strong structured problem-solving skills, and a customer-first mindset.
  
• Shift Availability: Willingness to work standard operational shifts.