Dutch speaking Customer Experience Specialist

The lemon Consulting; Valencia; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Valencia

Breakfast & lunch provided

AI learning budget

Mentorship and development

Onboarding programme

Referral bonus up to €600

Volunteer time off

NIE process support

Descripción de la vacante

The lemon Consulting in Valencia, Spain is seeking a Customer Experience Specialist to support Dutch-speaking customers across phone, email, and live chat. This on-site role requires strong communication, problem-solving, and KPI-driven performance to ensure high customer satisfaction levels.

You will collaborate with internal teams, facilitate improvements, and contribute to a smooth customer journey while staying adaptable in a dynamic startup-like setting.

Formación

• Native or near-native Dutch language skills and fluent English.
• A third language is an advantage.
• Minimum 1 year of experience in a fast-paced customer-facing role.
• Strong communication and interpersonal skills.
• Natural problem-solving ability and a proactive approach to customer issues.
• Ability to remain calm and effective under pressure.
• Comfortable working with multiple communication channels and systems.
• Experience working with KPIs and performance targets.
• Strong adaptability and ability to thrive in a dynamic environment.
• Open to direct feedback and continuous improvement.
• Entrepreneurial and ownership-oriented mindset.
• Already based in or near Valencia, Spain.
• Valid eligibility to work in Spain / EU work eligibility.
• Available to start as soon as possible.

Responsabilidades

• Provide customer support to Dutch-speaking customers via phone, email and live chat.
• Handle customer questions, orders and product-related enquiries.
• Resolve complex customer cases and identify practical solutions.
• Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required.
• Manage customer cases across multiple channels while maintaining high service and quality standards.
• Identify root causes of recurring customer issues and contribute to process improvements.
• Maintain accurate customer and case information within the relevant systems.
• Meet daily productivity, quality and customer satisfaction KPIs.
• Provide clear, calm and professional communication throughout every customer interaction.
• Participate in team meetings, 1:1s, workshops and improvement projects.
• Actively contribute feedback and ideas to improve the overall customer journey.

Conocimientos

Dutch language

English language

Additional language

Descripción del empleo

Position: Customer Experience Specialist

Location: Valencia, Spain

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support to Dutch-speaking customers via phone, email and live chat
• Handle customer questions, orders and product-related enquiries
• Resolve complex customer cases and identify practical solutions
• Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required
• Manage customer cases across multiple channels while maintaining high service and quality standards
• Identify root causes of recurring customer issues and contribute to process improvements
• Maintain accurate customer and case information within the relevant systems
• Meet daily productivity, quality and customer satisfaction KPIs
• Provide clear, calm and professional communication throughout every customer interaction
• Participate in team meetings, 1:1s, workshops and improvement projects
• Actively contribute feedback and ideas to improve the overall customer journey.

REQUIREMENTS:

• Native or near-native Dutch language skills and fluent English
• A third language is an advantage
• Minimum 1 year of experience in a fast-paced customer-facing role
• Strong communication and interpersonal skills
• Natural problem-solving ability and a proactive approach to customer issues
• Ability to remain calm and effective under pressure
• Comfortable working with multiple communication channels and systems
• Experience working with KPIs and performance targets
• Strong adaptability and ability to thrive in a dynamic environment
• Open to direct feedback and continuous improvement
• Entrepreneurial and ownership-oriented mindset
• Already based in or near Valencia, Spain
• Valid eligibility to work in Spain / EU work eligibility
• Available to start as soon as possible.

BENEFITS:

• Office-based working environment in Valencia
• Daily breakfast and lunch provided at the office
• Twice-weekly bootcamp in Turia Park
• Annual AI learning budget
• Internal mentorship and development opportunities
• Personal development workshops
• Comprehensive onboarding programme
• Regular employee recognition and company events
• Support with Spanish bureaucracy and NIE process
• 20% employee discount on company products
• Referral bonus of up to €600
• Paid time off for volunteering
• Donation matching programme
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• And much more!!!