Dutch-Speaking Tech Support Specialist: Hardware & Printing

Kats Recruitment; Valencia; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package included

Private health and dental insurance

Meal vouchers

Descripción de la vacante

Kats Recruitment seeks a Dutch-speaking Technical Customer Support Specialist in Valencia or Barcelona. The role involves assisting Dutch-speaking users with hardware/software issues, printing solutions, and warranty management from an office-based setup.

You will diagnose, guide through installations, and escalate complex problems to Level-2 engineering. Requirements include Dutch (C1/C2) and English (B2), EU/EEA passport or Spanish permit, and familiarity with Windows/macOS.

Formación

• Native or near-native Dutch language skills (C1/C2).
• Good working English (B2).
• EU/EEA Passport or valid Spanish work/residence permit.
• Experience with Windows/macOS and basic hardware.

Responsabilidades

• Assist Dutch-speaking clients via phone, email, and live chat with hardware, software, printing, and laptop/desktop configuration inquiries.
• Walk users through technical diagnostics, driver installations, network setups, and firmware updates.
• Log hardware defects, process warranty claims, issue RMA numbers and coordinate replacements/repairs.
• Maintain precise tickets in CRM and escalate complex hardware or network issues to Level-2 engineering.

Conocimientos

Dutch (C1/C2)

English (B2)

Customer service

Problem solving

Communication

Herramientas

Windows

macOS

Descripción del empleo

Kats Recruitment seeks a Dutch-speaking Technical Customer Support Specialist in Valencia or Barcelona. The role involves assisting Dutch-speaking users with hardware/software issues, printing solutions, and warranty management from an office-based setup.

You will diagnose, guide through installations, and escalate complex problems to Level-2 engineering. Requirements include Dutch (C1/C2) and English (B2), EU/EEA passport or Spanish permit, and familiarity with Windows/macOS.