Dutch-Speaking CX Specialist – Automotive (Barcelona)

Convergys; Barcelona; Presencial; EUR 19.238 - 23.513; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Central location in Barcelona

Full paid training

Descripción de la vacante

Concentrix in Barcelona seeks a Customer Experience Specialist (Dutch-speaking) to support premium automotive clients on-site. You will handle follow-ups, respond to inquiries, and ensure high customer satisfaction.

The role requires a high school diploma, fluency in Dutch and English, and experience in customer service or sales in automotive or luxury sectors. Working hours are 09:00–18:00, with a permanent contract and a competitive bonus scheme.

Formación

• High school diploma (minimum).
• Background in business, communications, or automotive studies preferred.
• Experience in customer service or sales, ideally in automotive or luxury sectors.
• Clear, confident communication with executive-level clientele.

Responsabilidades

• Lead structured follow-up and support calls with prospective customers.
• Represent a premium automotive brand with professionalism and care.
• Identify concerns around pricing and product preferences and provide solutions.
• Summarize insights and interactions for retailer sales teams.
• Maintain relationship continuity through consistent follow-up and offers.

Conocimientos

Dutch language

English language

Customer service

Educación

High school diploma

Descripción del empleo

Concentrix in Barcelona seeks a Customer Experience Specialist (Dutch-speaking) to support premium automotive clients on-site. You will handle follow-ups, respond to inquiries, and ensure high customer satisfaction.

The role requires a high school diploma, fluency in Dutch and English, and experience in customer service or sales in automotive or luxury sectors. Working hours are 09:00–18:00, with a permanent contract and a competitive bonus scheme.