Dutch-Speaking Customer Support – Online Services | Lisbon

RDN Cons; Madrid; Vor Ort; EUR 18.000 - 24.000; Vollzeit

Zusammenfassung

100Hires, Inc. is hiring for a Dutch-speaking Customer Support role in Lisbon. You will assist SME customers via phone, email and chat, help with account setup, product usage and general inquiries, and provide solutions to basic technical issues.

We value good English, strong communication, and a customer‑oriented attitude. This is a full-time position in Lisbon with rotational shifts, including evenings and weekends, and onboarding support.

Qualifikationen

• Dutch language requirement.
• English proficiency for internal communication.
• Strong communication and customer‑oriented attitude.
• Willingness to work rotational shifts incl. evenings and weekends.
• High school diploma or equivalent.

Aufgaben

• Support customers via phone, email and chat.
• Assist with account setup and product usage.
• Resolve basic technical and account issues.
• Share feedback with teams.
• Provide professional customer experience.

Kenntnisse

Dutch language

English fluency

Communication skills

Customer orientation

Problem solving

Ausbildung

High school diploma

Jobbeschreibung

Ready for a new professional experience in Lisbon?We are looking for Dutch speakers to join an international Customer Support team working with online services and digital solutions.You don’t need a background in digital marketing. If you are comfortable with technology, enjoy communicating with people and would like to develop your experience in an international environment, this could be a great opportunity for you.Your RoleYou will support small and medium-sized business customers using online services and digital advertising tools.Your responsibilities will include:Supporting customers via phone, email and chatAssisting with account setup, product usage and general enquiriesHelping customers resolve basic technical and account-related issuesGuiding clients in using online tools and services effectivelyIdentifying recurring issues and providing appropriate solutionsSharing customer feedback and insights with the relevant teamsProviding a professional and positive customer experienceYour ProfileFluent Dutch, both spoken and writtenGood English for internal communicationComfortable using digital tools and online platformsStrong communication skills and a customer-oriented attitudeGood problem-solving skillsAbility to work independently and manage customer enquiries effectivelyPrevious customer service experience is an advantage, but motivated entry-level candidates are also welcomeHigh school diploma or equivalentWillingness to work rotational shifts, including evenings and weekendsAvailability to work onsite in LisbonWhat You Can ExpectFull-time employment in Lisbon, PortugalInternational and multicultural working environmentInitial training and ongoing supportOpportunity to gain experience within the online and digital services sectorCareer development opportunitiesIf you speak Dutch and are interested in starting or developing your international career in Lisbon, apply now to learn more about the opportunity.