Lisbon-Based Dutch Customer Support Specialist

RDN Cons; Barcelona; On-site; EUR 11,000 - 17,000; Full time

Job summary

100Hires, Inc. is seeking Dutch-speaking customer support associates to join an international team in Lisbon. You will assist SMB customers via phone, email and chat, guiding them in using online services and resolving basic issues.

The role requires fluent Dutch, good English, strong communication, and the willingness to work rotational shifts on-site in Lisbon. Training and ongoing support are provided, with career development opportunities in the online services sector.

Qualifications

• Fluent Dutch, both spoken and written.
• Good English for internal communication.
• Comfortable using digital tools and online platforms.
• Previous customer service experience is an advantage, but motivated entry-level candidates are welcome.
• High school diploma or equivalent.
• Willingness to work rotational shifts, including evenings and weekends.
• Availability to work onsite in Lisbon.

Responsibilities

• Support customers via phone, email and chat.
• Assist with account setup, product usage and general enquiries.
• Help customers resolve basic technical and account-related issues.
• Guide clients in using online tools and services effectively.
• Identify recurring issues and provide appropriate solutions.
• Share customer feedback and insights with the relevant teams.
• Provide a professional and positive customer experience.

Skills

Fluent Dutch

Good English

Strong communication

Problem solving

Independent

Customer oriented

Education

High school diploma or equivalent

Job description

100Hires, Inc. is seeking Dutch-speaking customer support associates to join an international team in Lisbon. You will assist SMB customers via phone, email and chat, guiding them in using online services and resolving basic issues.

The role requires fluent Dutch, good English, strong communication, and the willingness to work rotational shifts on-site in Lisbon. Training and ongoing support are provided, with career development opportunities in the online services sector.