Dutch-Speaking Customer Service & Sales Rep — Hybrid

Concentrix; Barcelona; Híbrido; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time 39h/w

Hybrid option after two months

Full paid training

Career development program

Descripción de la vacante

Concentrix in Barcelona (Hybrid) is hiring a Customer Service Sales Representative (Dutch-Speaking). You will handle inbound post-sales requests, respond to queries, and perform outbound calls to resolve issues while promoting cross-sell initiatives.

The role requires Dutch and English proficiency, strong communication, and a sales mindset. The position offers a full-time contract (39 hours/week) with on-site and hybrid options after two months, plus training and career development

Formación

• Bilingual or proficient in Dutch and fluent in English.
• Minimum of 1 year relevant experience.
• Strong communication skills.
• Knowledge of sales techniques (upsell/cross-sell, objection handling, etc).
• Customer driven with motivation to work in sales.
• Achievement- and target-oriented.
• IT knowledge and technical understanding.
• Strong interest in IT products and applications.
• Real ability to listen to customers.
• Exceptional customer-facing and customer-care skills.

Responsabilidades

• Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests.
• Fast and effective reply to inbound queries.
• Make outbound calls when necessary to solve issues with customers and different internal business units.
• Create quote and follow up with cross selling / up selling and a proactive and service attitude.
• Ensuring personal knowledge of the Store portfolio and Post sales process's are maintained.
• Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Conocimientos

Dutch language

English language

Strong communication skills

Sales techniques (upsell/cross-sell)

Customer-focused

IT knowledge

Active listening

Achievement and target oriented

Descripción del empleo

Concentrix in Barcelona (Hybrid) is hiring a Customer Service Sales Representative (Dutch-Speaking). You will handle inbound post-sales requests, respond to queries, and perform outbound calls to resolve issues while promoting cross-sell initiatives.

The role requires Dutch and English proficiency, strong communication, and a sales mindset. The position offers a full-time contract (39 hours/week) with on-site and hybrid options after two months, plus training and career development