Dutch-speaking Customer Service Agent – Valencia

Getworkabroad; Valencia; Presencial; EUR 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free breakfast

Health insurance

Free Spanish lessons

Accommodation help

NIE number help

Monthly team events

Growth opportunities

Descripción de la vacante

Get Work Abroad in Valencia is hiring for Dutch speakers to join an international customer support team. You'll assist Dutch customers by phone, email and chat about orders, products, returns and deliveries, and collaborate with internal teams.

No prior customer service experience required; full training provided. The office offers breakfast, lunches, health insurance, language lessons, help finding accommodation and NIE, plus team events.

Formación

• Dutch speaker with good English
• Outgoing and social in a busy office
• Patient and able to understand customer needs
• Organised and detail-oriented
• Willing to move to Valencia or already living there

Responsabilidades

• Help Dutch-speaking customers by phone, email and chat
• Answer questions about orders, products, returns and deliveries
• Collaborate with internal teams when a case needs multiple people
• Keep customer records up to date for continuity

Descripción del empleo

Get Work Abroad helps people start an international career while living somewhere new. We work with employers across Spain, Portugal, Greece and Cyprus. We guide candidates from the first conversation to their first day, including interview preparation and help with the move. It's free for candidates.

About the role

We're looking for Dutch speakers to join an international customer support team in Valencia. Your colleagues come from all over Europe, and most of them moved to Valencia for the job, just as you would. It's a social, lively office, and it suits people who are outgoing, like working with others, and want to grow.

You'll be the person Dutch customers speak to when they need help. You'll answer questions by phone, email and chat about orders, products, returns and deliveries, and make sure every case is sorted out properly. When something needs another department, you work with the internal teams to solve it, and you keep each customer's records up to date so the next person can pick up where you left off.

You don't need customer service experience. You'll get full training on the systems and products when you start, and the team will help you through your first weeks.

What you'll do

• Help Dutch-speaking customers by phone, email and chat
• Solve questions about orders, products, returns and deliveries
• Work with internal teams when a case needs more than one person
• Keep customer records accurate and up to date

Who you are

• A Dutch speaker who also speaks good English
• Outgoing, social and happy in a busy office
• Patient, and good at working out what someone actually needs
• Organised and careful with details
• Ready to move to Valencia, or already living there

What's included

• Free breakfast and lunch at the office every working day
• Spanish health insurance
• Free Spanish lessons
• Help finding accommodation and getting your NIE number
• Monthly team events and social activities
• Room to grow into other roles as the company grows

The beach is a tram ride from the city centre, and a 9 km park runs through the old riverbed. There are around 300 days of sun a year, and the city is big enough to be interesting but small enough to feel at home quickly.

In recent years Valencia has also become one of Spain's most international cities. More and more tech companies and international businesses are opening offices there, and a large community of people from all over the world has settled there. So the experience you build there counts, and there's plenty of opportunity once you've found your feet.

A lot of people start their life abroad with a job like this. A year in, they speak Spanish, have friends from all over Europe, and have a much clearer idea of what they want next. Some grow inside the company, and others take the experience somewhere new.

We're happy to answer your questions first.