Customer Experience Specialist (Dutch)

Helloprint; Valencia; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Spanish classes

Breakfast & lunch provided

Growth program

Relocation support

Urban Sports Club discounts

Job summary

HelloPrint in Valencia is seeking a Dutch-speaking Customer Service enthusiast to join our growing BENL team. You’ll be the first contact for customers via phone, email, and chat, helping them find the right product with a positive, solution-focused approach. Requirements include excellent English and Dutch, a bachelor’s degree, a customer-friendly attitude, and teamwork.

Experience in customer service or with Adobe InDesign is a plus. Willingness to relocate or already based in Valencia.

Qualifications

• Bachelor degree or higher.
• Excellent English and Dutch, both written and spoken.
• Strong customer-service orientation and a can-do attitude.
• Willingness to relocate or already Valencia based.

Responsibilities

• Be the first contact for customers via phone, email, and chat.
• Assist customers in finding the right product and service online and offline.
• Provide service with a smile and think like a customer.

Skills

Customer service mindset

Team player

Problem solving

English proficiency

Education

Bachelor degree

Tools

Adobe InDesign

Job description

Ready for a once in a lifetime adventure in Valencia? Do you want to work in sunny Valencia and become part of our super dynamic team? Then our HelloPrint adventure is your adventure! Meet the most ambitious scale-up in Europe today.

From our office in Valencia, we make sure our customers love us by giving them a 9+ WOW service. As we are growing, we are looking for a new addition in our Dutch speaking team. Somebody passionate about helping our customers, who loves to provide excellent service, who has interest in Graphic Design, and who is looking for a challenging environment with motivated and ambitious people.

What about our Dutch team?

Our current BENL Customer Service team is already filled with talented people from different places all over The Netherlands and Belgium, with one common goal: to give the best service to our Dutch/Belgian customers and make them satisfied!

What do you do?

• You are the first contact for our customers via phone, email, and chat;
• You help customers find the right product and service by proactively helping them online and offline;
• You provide service with a smile and practice our most important core value: ‘Think like a customer’.

Do you think you are the missing piece of the puzzle? Keep reading!

What are we looking for?

• A professional level of English and Dutch, both verbally and written;
• A Bachelor degree or academic level;
• A super customer-friendly attitude and enjoyment while being in touch with customers;
• A dynamic and flexible personality;
• A real team player and a great addition to our amazing team;
• Solution-oriented mindset and you excel in problem-solving in a creative way;
• Experience in Customer Service or with Adobe InDesign skills is a plus!
• Willingness to relocate or already Valencia based.

Benefits

• Have the adventure of a lifetime in sunny Valencia
• 100+ colleagues from all around the world
• Amazing company activities, events, parties, and many more!
• Free Spanish classes
• Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever
• Breakfast and Lunch are on us!
• Become part of our Growth Program, with plenty of job opportunities
• Free bi-weekly Bueno Bootcamp

Why HelloPrint

• HelloPrint is Great Place To Work-Certified™;
• A unique culture and challenges at a fast-growing e-commerce company;
• Dynamic, entrepreneurial and international environment (34 nationalities & average age of 30);
• A great community of like-minded young professionals in Valencia;
• Opportunities to grow and to Design Yourself in a fast-paced learning curve;
• Support with Spanish administration processes and relocation
• The best events, friday drinks & free Spanish classes;
• Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever
• A free Bueno Bootcamp and attractive discounts on Urban Sports Club to enjoy a broad variety of sports
• Breakfast, Lunch and healthy snacks are on us. Enough to keep you going all day!